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Halton Region

Service Desk Technician

Oakville, ON, Canada

Posting ID: 5594 Department: Digital & Information Services Division: Digital Operations Pay Range: $79,432 - $99,290 Job Type: Contract > 1 Year Contract Duration: 12 months Hours of Work: 35 hours per week Work Location: Halton Regional Centre Employee Group: OCT Vacancy Status: This posting is for an existing vacancy Posting Date: November 4, 2026 Application Deadline: November 11, 2026

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Job details

Pay: Posting ID: 5594 Department: Digital & Information Services Division: Digital Operations Pay Range: $79,432 - $99,290 Job Type: Contract > 1 Year Contract Duration: 12 months Hours of Work: 35 hours per week Work Location: Halton Regional Centre Employee Group: OCT Vacancy Status: This posting is for an existing vacancy Posting Date: November 4, 2026 Application Deadline: November 11, 2026
Apply by: Nov 11, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.

Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.

As an employer of choice, working for Halton Region offer many great rewards:

Defined benefit pension plan (OMERS).
Comprehensive compensation and benefits package.
Employee Recognition Program.
Supportive culture with ongoing wellness program promoting health, fitness and well-being.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of four (4) days per week onsite.

Posting ID: 5594
Department: Digital & Information Services
Division: Digital Operations
Pay Range: $79,432 - $99,290
Job Type: Contract > 1 Year
Contract Duration: 12 months
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: November 4, 2026
Application Deadline: November 11, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.

Job Summary

Reporting to the Supervisor - Service Desk, the position would provide first level technical support, including troubleshooting hardware and software computer issues.

Duties & Responsibilities

Provide first level support for all software and hardware problems via phone, email, and walk-in.
Log, monitor, resolve and escalate calls using the Service Desk software application (HEAT) Ivanti.
Provide expertise in the Microsoft Office 365 Suite. Support corporate applications including Web-based applications, VPN and Citrix services.
Troubleshoot hardware and software problems.
Connect remotely through SCCM to customers PC to resolve issues.
Maintain network accounts and email accounts using Active Directory and Exchange online.
Respond to microcomputer support requests from staff on and off-site throughout the Region.
Support all mobile hardware, software, and associated wireless infrastructure.
Repair microcomputer hardware, printers and peripherals.
Set up, configure, install software on and tests new and reallocated computers.
Perform hardware moves and roll-outs, ensuring that proper inventory control procedures are followed.
Perform other duties as assigned.

Skills & Qualifications

Essential

Community college diploma in Computer Science Technology.
Two (2) years previous service desk experience and five (5) years’ experience supporting various hardware and software in a networked environment.
In-depth knowledge of Windows 10 & Windows 11 as well as Microsoft 365 Suite.
Call tracking systems such as HEAT, Ivanti.
Knowledge of Microsoft SCCM, Active Directory, Azure AD, Entra, and Microsoft Exchange

Preferred

Knowledge of Microsoft Teams.
Knowledge of mobile hardware and wireless technologies.
Knowledge of ITIL best practices or ITIL certification.
Experience with mobile hardware and wireless technologies.

Important information about your application:

In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.

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More about this job

Responsibilities

Provide first-level technical support for hardware, software, corporate applications, accounts, and mobile devices through phone, email, walk-in, and remote channels. Log, monitor, resolve, and escalate service requests; configure and install computers and software; repair equipment; and support hardware deployments and inventory control.

Requirements

Requires a community college diploma in Computer Science Technology, two years of service desk experience, and five years supporting hardware and software in a networked environment. Candidates need in-depth knowledge of Windows 10 and 11, Microsoft 365, and service desk tools, with knowledge of SCCM, directory services, and Exchange; Teams, mobile technologies, and ITIL are preferred.

Skills

First-Level Technical Support
Hardware and Software Troubleshooting
Microsoft 365
Windows 10 and Windows 11
Service Desk Call Tracking
Ivanti HEAT
SCCM
Active Directory
Azure AD
Microsoft Entra
Microsoft Exchange Online
Microsoft Teams
VPN
Citrix
Mobile Hardware and Wireless Technologies
ITIL Best Practices

Benefits

Defined Benefit Pension Plan
Comprehensive Compensation and Benefits Package
Employee Recognition Program
Wellness Program
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Windows 10
Windows 11
Ivanti HEAT
SCCM
Active Directory
Azure AD
Microsoft Entra
Exchange Online
Microsoft Teams
VPN
Citrix
Remote Support
Mobile Hardware
Wireless Technologies
Printers and Peripherals
Computer Configuration
Software Installation
Inventory Control
ITIL
Networked Environment

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