Supervisor, Collection Operations (Waste Management)

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5570

Department: Public Works

Division: Waste Management

Pay Range: $116,735- $145,914

Job Type: Permanent

Hours of Work: 37.5 hours per week

Work Location: Halton Waste Management Site - 5400 Regional Road 25, Oakville

Employee Group: MMSG

Vacancy Status: This posting is for an existing vacancy

Posting Date: October 26, 2026

Application Deadline: November 8, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Job Summary

Reporting to the Manager, Collection Operations, the Supervisor, Collection Operations for leading the day-to-day delivery of solid waste collection operations programs and services. The role provides direct supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support activities, health and safety compliance.

The position serves as the primary operational lead for collection service delivery and internal staff management.

Duties & Responsibilities

Operational Leadership

• Lead daily waste collection operations and service delivery.
• Ensure collection, transfer, and processing services comply with applicable legislation, regulations, and Environmental Compliance Approvals.
• Coordinate responses to service disruptions, operational issues, and emergencies.
• Lead on-road service monitoring, operational inspections, and field investigations.
• Monitor performance, identify trends, and implement service improvements.
• Support the implementation of new programs, services, and operational initiatives.
• Recommend operational improvements, technologies, and best practices.
  
  

Contract Management and Program Delivery

• Support the administration and performance management of waste collection, transfer, processing, and related service contracts.
• Monitor contractor compliance with service standards, regulatory requirements, contract obligations, and Environmental Compliance Approvals.
• Prepare performance reports and maintain contract documentation.
• Support the procurement, implementation, and renewal of contracts and service agreements.
• Assist with the planning and implementation of waste diversion and service enhancement initiatives.
• Provide oversight of assigned waste management facilities, including the HWMS Transfer Station and related contracted services, as assigned.
  
  

Staff Leadership and Workforce Development

• Supervise Collection Operations staff, Works Clerks, students, temporary employees, and contracted support staff.
• Establish priorities, assign work, and monitor workloads.
• Provide coaching, training, and performance management.
• Conduct performance reviews and address employee relations matters.
• Support workforce planning, employee engagement, and staff development.
  
  

Duties & Responsibilities (cont'd)

Customer Service and Stakeholder Relations

• Manage service requests, investigations, escalated complaints, and claims.
• Coordinate the resolution of collection service issues and customer concerns.
• Ensure timely, effective, and customer-focused service.
• Monitor customer service trends and recommend improvements.
• Participate in public meetings, stakeholder engagement, and outreach activities.
  
  

Compliance, Inspections and By-law Administration

• Support compliance and enforcement activities related to waste management by-laws, policies, guidelines, and service standards.
• Conduct field investigations, inspections, and service reviews.
• Assess collection service requirements for residential, multi-residential, commercial, institutional, and other properties.
• Issue notices, recommendations, and corrective actions as required.
• Support the implementation of new programs, collection requirements, and operational standards.
  
  

Health and Safety

• Promote and maintain a safe work environment.
• Ensure compliance with health and safety legislation, corporate requirements, and contract obligations.
• Monitor staff and contractor adherence to safety requirements.
• Participate in incident investigations and corrective actions.
  
  

Financial and Administrative Support

• Assist with budget monitoring, expenditure tracking, forecasting, and operational reporting.
• Maintain operational records, contract documentation, and performance data.
  
  

Perform other duties as assigned.

Skills & Qualifications

• Minimum 5 years of work experience in a related field of Waste Management is required.
• College Diploma or University Degree in an environmental field.
• Proven experience supervising and administering operational contracts. Experience monitoring contractors in the waste management field and ensuring compliance with, but not limited to, relevant Health and Safety Regulations and Ministry of Labour (MOL), Ministry of Transportation (MTO), MECP (Ministry of Environment, Conservation and Parks), and (TDG) Transportation of Dangerous Goods regulations.
• The ability to deal tactfully and diplomatically with all levels both inside and outside the organization is needed.
• Co-operative team member with excellent verbal and written communication skills, effective customer service skills and experience dealing with escalated customer concerns.
• An aptitude for computers and Experience with MS Word, MS One, Excel, SAP, GIS systems.
• Familiarity and experience in Municipal By-law Enforcement.
  
  

Working/ Employment Conditions

• Must have ability to work flexible hours during evenings, weekends.
• The incumbent must oversee and perform designated duties in inclement weather and possibly during emergency situations.
• The incumbent must be able to perform all of the necessary physical tasks associated with waste collection and processing, including lifting weight up to and including 50lbs.   
• Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment. 
• The incumbent will be required to drive a Regional vehicle and will be required to provide a copy of their driver’s license and a driver’s abstract, by their first day of employment.
  
  

Important Information About Your Application

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
  
  

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.