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Added 12 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Waterloo, ON
- $52,500 CAD / year
- Full-time
Added 12 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $52,500 CAD / year
- Full-time
Added 15 mins ago
JC
Fleet coordinator
JLSQ Construction Services LTD
Hamilton, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Added 43 mins ago
MO
Project Coordinator
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Senior ERP Project Manager - Finance and Supply Chain Management - City of Hamilton
Added 2 hours ago
AI
Information technology (IT) security architect
Aajimatics Incorporated
Hamilton, ON
- From $45 CAD / hour
- Full-time
- On-site
Added 3 hours ago
P2
Chef
Paratha 2 Pasta
Vancouver, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 3 hours ago
CI
Personal support worker – nursing care
CasaReyna Inc
Hamilton, ON
- From $24 CAD / hour
- Full-time
- On-site
Added 3 hours ago
TC
Convenience store clerk
Tobin's Convenience
Labrador City, NL
- From $16.35 CAD / hour
- Full-time
- On-site
Added 6 hours ago
AG
Automotive service technician apprentice
ACTIVE GREEN + ROSS
Hamilton, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 6 hours ago
KC
Vice President - Discovery Biology
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Hamilton, ON
- Full-time
Location: McMaster Innovation Park, Hamilton, ON (On-site)
Added 8 hours ago
TS
Residential Counsellor
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
Added 8 hours ago
TS
Team Leader
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
Regular travel between locations in the city may be a requirement of this position (within Hamilton, and surrounding area)
Added 8 hours ago
HH
Registered Nurse -3G Child & Youth Inpatient Mental Health
Hamilton Health Sciences
Hamilton, ON
- Part-time
Added 9 hours ago
TC
Nurse aide
The Cardinal Residence Retirement Residence
Hamilton, ON
- From $24 CAD / hour
- Full-time
- On-site
Added 11 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Added 13 hours ago
TH
Roofing labourer
T. HAMILTON & SON ROOFING INC.
Scarborough, ON
- From $30 CAD / hour
- Full-time
- On-site
Added 13 hours ago
ZZ
Head chef
Zab Zaab Thai Cuisine
Vancouver, BC
- $80,000 to $85,000 CAD / year
- Full-time
- On-site
Added 14 hours ago
ZS
Nanny
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Hamilton, ON
- From $21 CAD / hour
- Full-time
- On-site
Added 14 hours ago
JJ
Home child care provider
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Hamilton, ON
- $21 to $21.25 CAD / hour
- Full-time
- On-site
Added 14 hours ago
EG
Restaurant manager
EL GRITO MEXICANO RESTAURANT
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- From $36 CAD / hour
- Full-time
- On-site
Added 15 hours ago
CG
Facilities manager
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Hamilton, ON
- From $90,000 CAD / year
- Full-time
- On-site
Added 15 hours ago
BF
Home health care worker
BLUMSTOCK FAMILY
Hamilton, ON
- From $22.5 CAD / hour
- Full-time
- On-site
Added 15 hours ago
J
Child caregiver - private home
Jasmin
Hamilton, ON
- From $21 CAD / hour
- Full-time
- Contract
- On-site
Added 15 hours ago
EG
Chef
EL GRITO MEXICANO RESTAURANT
Hamilton, ON
- From $36 CAD / hour
- Full-time
- On-site
Added 16 hours ago
IS
Office supervisor
Inesa Security Services Inc.
Hamilton, ON
- From $36.5 CAD / hour
- Full-time
- On-site

Hamilton Health Sciences

Switchboard Operator

Hamilton, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Switchboard Operator plays an essential role in supporting HHS' patient and family centred care model. The day to day location of key staff members means that the Switchboard Operator must retain knowledge of the service specialties and the physicians for all the patient care areas. Answering and processing all calls directed to the main listed numbers for each site requires the Switchboard Operator to maintain excellent communication skills, exemplary customer service and a thorough knowledge of HHS hospitals and Answering Service clients. The Switchboard Operator is a vital point of contact for all emergency events. They must accurately interpret and disseminate information to all the necessary key responders in an efficient and timely manner. This requires the Switchboard Operator be able to handle multiple tasks and make quick, accurate and critical decisions under high pressure and stressful conditions. It is essential the Switchboard Operators be self-directed and conscientious, maintaining a professional demeanour in all aspects of their role at all times.

Completion of a Medical Office Administration 2yr community college program (including Medical Terminology I & II) required
Keyboarding 45 wpm (subject to testing) required
Minimum 1 yr previous experience in a high-volume call centre and/or busy medical office with a multi phone line system required
Demonstrated knowledge of a hospital switchboard system preferred
Demonstrated proficient communication skills, both verbal and written
Advanced attention to detail
Demonstrated ability to organize and prioritize work
Demonstrated ability to problem solve
Demonstrated excellent customer service skills
Demonstrated initiative and able to work independently, under pressure and in a fast-paced environment and assist others as a team player
Proficient computer skills including word processing, spreadsheets, email and Teams
Exercise initiative and good judgment with ability to multi-task
Tact and discretion in dealing with all levels of staff, excellent interpersonal skills for organizing and prioritizing work based on the acuity of the situation
Commitment to patient, visitor and staff safety at HHS
Compliance with confidentiality requirements
Successful completion of an Emergency Telecommunications Certificate would be considered a strong asset

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More about this job

Responsibilities

The Switchboard Operator manages all incoming calls for the hospital, serving as a critical point of contact for emergency events. They are responsible for disseminating information to key responders and maintaining knowledge of physician and service specialties.

Requirements

Candidates must have a two-year Medical Office Administration diploma and at least one year of experience in a high-volume call center or medical office. Proficiency in medical terminology, keyboarding at 45 wpm, and the ability to work under high-pressure conditions are required.

Skills

Switchboard operation
Medical terminology
Customer service
Emergency response
Communication skills
Multi-tasking
Data entry
Problem solving
Time management
Attention to detail
Computer proficiency
Microsoft Teams
Spreadsheets
Word processing
Interpersonal skills
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Switchboard Operator
Medical Office Administration
Medical Terminology
Call Center
Hospital
Patient Care
Multi-line Phone System
Communication
Customer Service
Data Entry
Microsoft Teams
Spreadsheets
Word Processing
Emergency Response
Administrative
Healthcare
Professionalism
Confidentiality
Time Management

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