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Added 13 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of…
Added 44 mins ago
M
Senior Advisor, Strategy, Planning & Partnerships
Metrolinx
Canada
- Full-time
…Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major…
Added 44 mins ago
B
Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Provide leadership in solution architecture, system design, API management, integration architecture, and engineering governance.
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Nurse 2 - Medicine (5N)-Non Teaching
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
General Duty Nurse (N2) - Child Health Nephrology
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Pschy Emergency Nurse
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
General Duty Nurse (N2) - Acute Stroke Unit
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
General Duty Nurse (N2) - Women's Float Team
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
General Duty Nurse (N2) - CH3 Pediatric Medicine
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 44 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 59 mins ago
Sales Development Representative
Motive
Toronto, ON
…drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly…
Added 1 hour ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
Working technical knowledge of system vulnerability scanning and remediation.
Added 1 hour ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 1 hour ago
C
Senior Systems Specialist, FP&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We collaborate with IT and other system teams to integrate EPM data across platforms.

Hamilton Health Sciences

Switchboard Operator

Hamilton, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

The Switchboard Operator plays an essential role in supporting HHS' patient and family centred care model. The day to day location of key staff members means that the Switchboard Operator must retain knowledge of the service specialties and the physicians for all the patient care areas. Answering and processing all calls directed to the main listed numbers for each site requires the Switchboard Operator to maintain excellent communication skills, exemplary customer service and a thorough knowledge of HHS hospitals and Answering Service clients. The Switchboard Operator is a vital point of contact for all emergency events. They must accurately interpret and disseminate information to all the necessary key responders in an efficient and timely manner. This requires the Switchboard Operator be able to handle multiple tasks and make quick, accurate and critical decisions under high pressure and stressful conditions. It is essential the Switchboard Operators be self-directed and conscientious, maintaining a professional demeanour in all aspects of their role at all times.

Completion of a Medical Office Administration 2yr community college program (including Medical Terminology I & II) required
Keyboarding 45 wpm (subject to testing) required
Minimum 1 yr previous experience in a high-volume call centre and/or busy medical office with a multi phone line system required
Demonstrated knowledge of a hospital switchboard system preferred
Demonstrated proficient communication skills, both verbal and written
Advanced attention to detail
Demonstrated ability to organize and prioritize work
Demonstrated ability to problem solve
Demonstrated excellent customer service skills
Demonstrated initiative and able to work independently, under pressure and in a fast-paced environment and assist others as a team player
Proficient computer skills including word processing, spreadsheets, email and Teams
Exercise initiative and good judgment with ability to multi-task
Tact and discretion in dealing with all levels of staff, excellent interpersonal skills for organizing and prioritizing work based on the acuity of the situation
Commitment to patient, visitor and staff safety at HHS
Compliance with confidentiality requirements
Successful completion of an Emergency Telecommunications Certificate would be considered a strong asset

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More about this job

Responsibilities

The Switchboard Operator manages all incoming calls for the hospital, serving as a critical point of contact for emergency events. They are responsible for disseminating information to key responders and maintaining knowledge of physician and service specialties.

Requirements

Candidates must have a two-year Medical Office Administration diploma and at least one year of experience in a high-volume call center or medical office. Proficiency in medical terminology, keyboarding at 45 wpm, and the ability to work under high-pressure conditions are required.

Skills

Switchboard operation
Medical terminology
Customer service
Emergency response
Communication skills
Multi-tasking
Data entry
Problem solving
Time management
Attention to detail
Computer proficiency
Microsoft Teams
Spreadsheets
Word processing
Interpersonal skills
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Switchboard Operator
Medical Office Administration
Medical Terminology
Call Center
Hospital
Patient Care
Multi-line Phone System
Communication
Customer Service
Data Entry
Microsoft Teams
Spreadsheets
Word Processing
Emergency Response
Administrative
Healthcare
Professionalism
Confidentiality
Time Management

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