Guest Service Representative

Company Description Hampton Inn by Hilton is part of Hilton’s global portfolio of trusted hospitality brands, known for friendly service, comfortable accommodations, and consistent guest experiences. The Orangeville, ON location serves business and leisure travelers with well-appointed rooms and modern amenities. Team members are supported with training, clear service standards, and opportunities to grow within the Hilton network. The property focuses on creating a welcoming environment where guests feel valued and where staff can take pride in contributing to a high-quality stay experience.

Role Description The Guest Service Representative is a full-time, on-site position based at the Hampton Inn by Hilton in Orangeville, ON. This role is responsible for greeting guests, managing check-in and check-out procedures, answering inquiries, and resolving guest concerns promptly and professionally. Day-to-day tasks include handling reservations, processing payments, coordinating with housekeeping and maintenance, and ensuring lobby and front desk areas are clean and organized. The Guest Service Representative will provide local information, promote hotel amenities, and follow brand standards for customer service and safety. The role also involves using property management systems, maintaining accurate records, and supporting other team members as needed to ensure a smooth guest experience.

Qualifications

• Strong customer service and interpersonal skills, with the ability to communicate clearly and courteously in person, by phone, and in writing.
• Solid organizational and time-management abilities to handle multiple guest requests, reservations, and administrative tasks efficiently.
• Comfort with basic computer applications and hotel or reservation systems; ability to learn new software and follow established procedures.
• Problem-solving skills and sound judgment to address guest concerns, manage unexpected situations, and escalate issues when appropriate.
• Ability to work on-site in Orangeville, ON, including evenings, weekends, and holidays as required by hotel operations.
• Previous experience in hospitality, customer service, or a front desk role is an asset but not required; training will be provided.
• High school diploma or equivalent; additional studies in hospitality or tourism are considered an advantage.
• Reliability, professionalism, and a commitment to maintaining a safe, inclusive, and welcoming environment for guests and colleagues.