Guest Services & Spa Operations Specialist

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Job Summary

Are you a high-energy hospitality or retail professional who thrives under pressure but feels stuck in a dead-end minimum wage role?

At Hand & Stone Massage and Facial Spa, we believe elite operational talent should be compensated accordingly. We are hunting for top-tier individuals to manage client experiences, front-desk logistics, and backend spa operations across our Mississauga locations.

Unlike traditional retail roles with slow annual reviews, we offer a Structured Performance Track starting at a premium $20.00/hour. We provide clear operational benchmarks that allow high-performing, reliable individuals to rapidly advance their base pay up to $24.00 and $26.00/hour as they master advanced business responsibilities. If you want a dynamic workplace where your organizational skills and drive are directly rewarded with fast financial growth, we want to hear from you.

Key Responsibilities

Our Specialists bridge the gap between front-of-house luxury hospitality and back-of-house logistics:

• Guest Experience & Sales: Managing high-volume client bookings, multi-line phone communications, and driving spa revenue through membership acquisitions and service upgrades.
• Operations & Logistics: Executing daily cash reconciliations, auditing retail inventory logs, and maintaining meticulous spa presentation.
• Facilities Management: Coordinating treatment room turnaround logistics, managing premium linen rotations, and supporting the therapy team.

What We Are Looking For

• Absolute Reliability: You treat your schedule like an executive appointment. You show up prepared and on time, every single shift.
• Composed Under Pressure: You enjoy a vibrant, busy environment and can seamlessly pivot between tasks without losing focus.
• Growth Mindset: You possess strong attention to detail and are eager to learn the inner workings of business operations to unlock higher leadership tiers.
• Experience: Background in premium retail (e.g., beauty, boutique brands), hospitality, fitness clubs, or clinical reception is a major asset.
• Availability: Flexible availability to accommodate peak business hours, including evenings and weekends.

Perks & Benefits

• An accelerated, merit-based compensation track reaching up to $26.00/hour.
• Uncapped monthly commissions and performance bonuses.
• Generous employee discounts on luxury spa services and skincare products.
• Paid professional training in sales, business systems, and operations management.
• Flexible scheduling options across our premium Mississauga network