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Added 9 mins ago
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Happy Head

Manual QA Tester

Ottawa, ON, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Experience: Have 2–5 years of manual QA experience on consumer web products
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

About Happy Head

Happy Head is the global leader in dermatologist-prescribed hair medicine. As the leading telemedicine platform focused exclusively on hair growth, we provide powerful, personalized treatments prescribed and overseen only by board-certified dermatologists, the highest authority in hair and scalp health.

About the Role

We're hiring a Manual QA Tester to help ensure the quality and reliability of our telehealth e-commerce platform. This is a contract position focused on hands-on testing of web experiences from patient onboarding flows to checkout and subscription management.

You'll work alongside engineering and product teams to catch issues before they reach real patients, using both traditional QA instincts and modern AI tools to work smarter and faster.

This role is ideal for a detail-obsessed tester who understands that quality is a product value and who's excited to bring AI tooling into their QA workflow.

What You'll Do

Execute manual test cases across web surfaces, including critical user flows like onboarding, consultations, checkout, and account management
Document bugs clearly and thoroughly (steps to reproduce, severity, environment, screenshots)
Use AI tools to assist with test case generation, coverage analysis, and regression triage
Collaborate with engineers and product managers to understand feature specs and edge cases before testing begins
Perform regression testing after releases and hotfixes to ensure no existing functionality is broken
Flag patterns in defects and surface quality risks proactively, not just reactively
Contribute to improving test plans, documentation, and QA processes over time

What You Might Work On

End-to-end patient flows: photo submissions, questionnaires, prescription handoffs
Checkout and subscription billing surfaces where bugs have direct revenue impact
AI-assisted test generation using tools like ChatGPT, Claude, or similar to expand coverage quickly
Cross-browser and cross-device testing across Chrome, and Safari
Telehealth compliance-adjacent UX (e.g., consent flows, intake forms)
New feature launches and A/B experiment validation

You Might Be a Fit If You…

Have 2–5 years of manual QA experience on consumer web products
Write clear, reproducible bug reports
Have strong instincts for edge cases and "what could go wrong" scenarios
Are already using (or genuinely curious to use) AI tools in your QA process
Can work independently and manage your own testing priorities in a fast-moving environment
Care about user experience and can spot UX issues, not just functional bugs

Bonus Points

Experience with AI-assisted QA workflows (test generation via LLMs, anomaly detection, prompt-based coverage review)
Familiarity with tools like Jira, QA Wolf
Exposure to basic automation concepts or E2E testing frameworks like Playwright or Cypress
Experience in telehealth, e-commerce, or subscription-based products

Why This Role

You won't just run test scripts. You'll own quality on a product that affects real patients making real health decisions. This role is for someone who sees AI not as a threat to QA, but as a force multiplier. If you care about catching what matters, shipping with confidence, and building a QA practice that actually keeps up with a high-velocity team, this is that role.

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More about this job

Responsibilities

Execute manual tests across patient onboarding, consultations, checkout, subscriptions, and account management, and document defects with clear reproduction steps and supporting details. Use AI tools to improve test coverage and regression triage, collaborate with engineering and product teams, and proactively identify quality risks and process improvements.

Requirements

The role seeks someone with 2–5 years of manual QA experience on consumer web products, strong attention to edge cases, and the ability to write clear, reproducible bug reports. Candidates should be able to work independently and be willing to use AI tools in QA; experience with Jira, QA Wolf, automation concepts, Playwright or Cypress, telehealth, e-commerce, or subscription products is a bonus.

Skills

Manual Testing
Test Case Execution
Bug Reporting
Regression Testing
Test Case Generation
Test Coverage Analysis
Defect Triage
Cross-Browser Testing
Cross-Device Testing
Edge Case Analysis
Quality Assurance
AI-Assisted QA
User Experience Testing
Test Planning
Jira
Playwright

Visa sponsorship

Not detected in the job text

Keywords

Manual QA
Consumer Web Products
Telehealth
E-Commerce
Patient Onboarding
Consultations
Checkout
Subscription Management
Regression Testing
Bug Reports
Test Case Generation
Test Coverage Analysis
Regression Triage
AI-Assisted QA
ChatGPT
Claude
Cross-Browser Testing
Cross-Device Testing
Chrome
Safari
Jira
QA Wolf
Playwright
Cypress
End-to-End Testing
A/B Testing
Consent Flows
Intake Forms
Prescription Handoffs
Quality Assurance

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