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Harbour Air Ltd

Manager, Internal Communications

Vancouver, BC, Canada

Experience: 6–10+ years of progressive experience in internal, or corporate communications, or a related field
Posting language: English
Posted: Sep 22, 2026

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Original job description

Manager, Internal Communications

Job Description

Position: Manager, Internal Communications

Reports to: VP People, Culture and Safety

The Manager, Internal Communications plays a key role in how Harbour Air connects with our people, bringing clarity, consistency, and intention to how we communicate.

Aligned to our vision of being BC’s most trusted, innovative, and sustainable regional airline, this role partners with leaders across the business to shape clear, trusted messaging that reflects our values and supports a strong employee experience.

Working closely with the People, Culture & Safety team, Commercial leadership, and the executive team, this role sets the direction for internal communications - evolving our intranet, improving how information flows, and supporting leaders through change.

Ultimately, this role helps bring our mission and purpose to life by ensuring our people feel informed, connected, and engaged in delivering safe, reliable, and enjoyable travel across BC.

WORK HOURS: Mon – Fri

LOCATION: 555 Burrard, Vancouver BC (Bentall Tower 2)

TERM: Full-Time

DEPARTMENT: People, Culture and Safety

COMPENSATION AND BENEFITS: Competitive salary (including performance bonus), health and dental benefits, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities and Expectations

Internal Communications & Employee Connection

Translate business decisions into clear, simple messaging for employees across all functions and bases
Improve consistency and reduce fragmented communication across the organization
Support delivery of company-wide updates, leadership communications, town halls, employee forums, and culture, engagement, and safety messaging
Develop and execute change management communication plans for organizational initiatives, ensuring employees are informed, aligned, and supported at every stage of transition
Build and maintain communication frameworks and toolkits that enable consistent change messaging across all bases and functions
Help establish more effective two-way communication channels

Communication and Strategic Delivery

Develop and execute internal communications aligned with Harbour Air priorities
Advise the VP, People, Culture & Safety and Senior Leadership on messaging and communication approaches
Personally draft and deliver key communications, including leadership messages and company updates

Intranet & Communication Platforms

Lead requirements gathering, vendor selection, and implementation of a new intranet platform
Ensure the platform is accessible, mobile-friendly, and effective for a diverse workforce
Establish structure, governance, and content standards
Improve overall communication channels to create a clearer source of truth

Change Communications

Support communication planning and major initiatives
Draft communications that provide clarity and context during periods of change
Help leaders communicate effectively with their teams through transitions

Leadership Enablement

Support leaders with tools and guidance to communicate more effectively
Help improve consistency and clarity in how leaders share information with their teams

This role may be asked to carry out additional tasks, projects, or responsibilities as required, in alignment with the scope and level of the position, to meet changing business needs.

Qualifications / Assets

Bachelor's degree in communications, Public Relations, Journalism, Marketing, or a related discipline (or a combination of equivalent education and experience)
6–10+ years of progressive experience in internal, or corporate communications, or a related field
Exceptional writing, editing, and storytelling capability - able to translate complex business information into clear, compelling messaging
Demonstrated ability to develop and execute communications strategies at an organizational level
Strong stakeholder management skills with experience advising and influencing senior leaders
Experience leading change communications in a complex or distributed organizational environment
Demonstrated experience leading communications through organizational change, including restructuring, system implementations, or cultural transformation initiatives
Ability to navigate ambiguity and competing priorities while maintaining message clarity and stakeholder trust
Experience advising or coaching senior leaders on change communication approach and delivery
Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Knowledge of communications best practices across channels including email, intranet, town halls, and digital platforms
Experience leading or managing intranet implementation or digital communications platform projects
Experience working with broad, complex, distributed workforces spanning frontline operations, corporate functions, and technical or trades environments across multiple locations.
Proficiency with intranet platforms, content management systems, or digital communications tools
Basic design or visual communications capability to support content production
Ability to work independently and operate with a high degree of autonomy in a fast-paced environment
Comfort navigating ambiguity and working through periods of significant organizational change

ABOUT HARBOUR AIR GROUP

Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.

Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient of numerous awards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

DEADLINE: October 9, 2026

We thank all applicants for their interest; however, due to the high volume of applications we receive, only those candidates selected for interviews will be contacted.

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More about this job

Responsibilities

The Manager, Internal Communications will develop and execute communication strategies to foster employee engagement and clarity across the organization. They will lead the implementation of a new intranet platform and provide strategic messaging support to senior leadership.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 6–10+ years of progressive experience in internal or corporate communications. Exceptional writing skills and a proven ability to lead change communications in complex environments are essential.

Skills

Internal communications
Corporate communications
Change management
Strategic communication
Stakeholder management
Writing
Editing
Storytelling
Intranet management
Content management systems
Leadership enablement
Digital communications
Project management
Public relations
Marketing

Benefits

Competitive salary
Performance bonus
Health benefits
Dental benefits
Flight perks
Buddy passes
Local restaurant discounts
Staff events

Visa sponsorship

Not detected in the job text

Keywords

Internal Communications
Corporate Communications
Change Management
Intranet
Content Management Systems
Stakeholder Management
Leadership Enablement
Digital Communications
Public Relations
Journalism
Marketing
Town Halls
Employee Engagement
Strategic Planning
Governance
Visual Communications
Airline Industry
Organizational Change
Messaging
Communication Frameworks

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