Jobs near Wendake, QC

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Added 17 mins ago
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Hard Rock Digital

Analyst - Payments

Remote, Canada

Remote

Full-time

Apply on hardrockdigital.recruitee.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 10, 2026

Original job description

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed - we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us

What’s the position?

We are looking for a well-rounded individual with experience in ecommerce financial disputes to roll up their sleeves and join us as one of our Analysts. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate and realistic expectations for all matters related to the potential fraud and dispute side of the i-gaming space.

Analysts will need to navigate and manage multiple online financial portals to obtain the transactions in question.
Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
Analysts will be responsible for validating and verifying customer documentation when further verification is necessary.
Perform in-depth analysis of account(s) in order to build a case to counter-dispute transactions that patrons have reversed on our platform.
Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly

What are we looking for?

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

Previous work experience in Banking, payments, fraud, disputes, or i-Gaming industries is preferred.
Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
Analytical skill set, with the ability to communicate.
Strong interpersonal skills.
Knowledge and understanding of the rules and regulations of the gaming industry.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Candidates must be computer literate with experience in MS Office applications.
As we strive to give our customers the best possible experience, we operate at the speed of sports, so candidates must be prepared to work flexible hours to mirror the sporting schedule.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Start-up culture backed by a secure, global brand
Potential Hybrid Scheduling

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Apply on hardrockdigital.recruitee.com About employer

More about this job

Responsibilities

The analyst will manage financial disputes and fraud investigations by reviewing transaction histories and validating customer documentation. They are responsible for building cases to counter-dispute reversed transactions while ensuring compliance with internal controls and gaming regulations.

Requirements

Candidates should have experience in banking, payments, fraud, or the i-gaming industry with strong analytical and investigative skills. Proficiency in MS Office and the ability to work flexible hours to accommodate sporting schedules are required.

Skills

Financial disputes
Fraud analysis
Transaction monitoring
Data analysis
Investigation
Regulatory compliance
MS Office
Communication
Interpersonal skills
Troubleshooting
Triaging
I-gaming
Banking
Sports betting knowledge

Benefits

Competitive pay
Competitive benefits
Hybrid scheduling

Visa sponsorship

Not detected in the job text

Keywords

Payments
Fraud
Disputes
I-gaming
Sportsbook
Casino
Financial crime
Location compliance
Multi-accounting
Transaction history
Internal controls
MS Office
Data analysis
Customer experience
Sports betting
Banking

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Work requirements

Jobs near Wendake, QC