Find work in Canada.

328,899 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 mins ago
Process Planner
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
Full-time
For over 40 years, Array Marketing has been a global leader in retail displays and in-store merchandising solutions. With more than 1,800 employees worldwide, we partner with leading brands…
Added 19 mins ago
Contact Center Rep III, Loss Prevention
TD
Markham, ON
Full-time
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Added 19 mins ago
Customer Experience Associate- Fixed Term Contract
TD
Okotoks, AB
Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 19 mins ago
Manager - Stress Testing Data, Controls and Analytics
TD
Toronto, ON
Full-time
…connect source data, regulatory codes, management reporting line items, model outputs, schedules and enterprise reporting…
Added 19 mins ago
Registered Respiratory Therapist, Discipline Lead, Respiratory Therapy - Part time Temporary (approx 12 months) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Part-time
…respiratory care including intubation, extubation, arterial line insertions, oxygen prescription and spirometry; rotations in the operating room will require special training and skill…
Added 19 mins ago
Vendor and Contract Management Advisor
GIRO
Montreal, QC
Full-time
At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Added 19 mins ago
Data Delivery Manager
GIRO
Montreal, QC
Full-time
At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Added 33 mins ago
Head of Partnerships
The Leadership Agency
Toronto, ON
Full-time
…funnel is the constraint on everything: without deep, high-quality Pro supply, the homeowner experience doesn't work and the network doesn't…
Added 1 hour ago
Intermediate Administrator, Human Resources Operations
University of Ottawa
Ottawa, ON · Fauteux Hall
Full-time
…at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our faculty is…
Added 1 hour ago
Process Planner
Toronto, ON · Scarborough, Ontario
Full-time
For over 40 years, Array Marketing has been a global leader in retail displays and in-store merchandising solutions. With more than 1,800 employees worldwide, we partner with leading brands…
Added 1 hour ago
Financial Crime Risk Investigator I (5512, 5513)
TD
Toronto, ON
Full-time
Provide first‑line operational oversight by reviewing trends, error drivers, and quality issues associated with EFTR reporting outputs.
Added 1 hour ago
Quality Engineer I (Core-Java & Mainframe)
TD
Toronto, ON
Full-time
3-5 years of experience in Quality Engineering or Software Testing using industry standard tools.
Added 1 hour ago
Staff Analyst
Altice USA
Toronto, ON
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive…
Added 1 hour ago
Food & Beverage Operations Director
Starwood Hotels
Mayfair, SK
Full-time
…maximise revenue, and ensure the highest standards of service, quality, and…
Added 1 hour ago
Day Crew Supervisor
IKO North America
Ashcroft, BC
Full-time
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has…
Added 2 hours ago
Chefs des opérations (Quart de soir/nuit)
RONA
Boucherville, QC
Full-time
Develop and document policies and procedures for business sectors. These will be modified and adapted in line with the growth and development of the shipping, receiving and quality control…
Added 2 hours ago
Business Area Manager - Industrial
Mettler-Toledo International, Inc
Mississauga, ON
Full-time
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and…
Added 2 hours ago
Packer
TreeHouse Foods
Kitchener, ON · ON Kitchener
Full-time
The Packer, under the direction of the Crew Leader, will ensure compliance with company policies and standards for cost control, waste reduction, quality, safety, and complete and on-time…
Added 2 hours ago
Packer
TreeHouse Foods
Kitchener, ON · ON Kitchener
Full-time
The Packer, under the direction of the Crew Leader, will ensure compliance with company policies and standards for cost control, waste reduction, quality, safety, and complete and on-time…
Added 2 hours ago
Product Manager
TD
Toronto, ON
Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 3 hours ago
General Manager
GSF Car Parts
ON · Middlesex, ON
Full-time
Being the leader of the branch means that you will be proactive and positive towards branch and Company promotion and initiatives; leading on our aim to be the best supplier, employer and…
Added 3 hours ago
Supervisor
Alberta Health Services
Lethbridge, AB
Full-time
…Health Services is seeking an enthusiastic, client-focused leader with a passion for customer service and delivering safe, high-quality food services. Reporting to the Manager, FLES &…
Added 3 hours ago
Packer
TreeHouse Foods
Kitchener, ON
Full-time
The Packer, under the direction of the Crew Leader, will ensure compliance with company policies and standards for cost control, waste reduction, quality, safety, and complete and on-time…
Added 3 hours ago
Packer
TreeHouse Foods
Kitchener, ON
Full-time
The Packer, under the direction of the Crew Leader, will ensure compliance with company policies and standards for cost control, waste reduction, quality, safety, and complete and on-time…
Added 4 hours ago
Quality Engineering Lead
Infosys
BC
Infosys is seeking a Quality Engineering Lead to drive quality engineering, test automation, business analysis, and product ownership activities. The role involves defining test strategies,…

Hard Rock Digital

Supervisor - Risk Operations

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

We are looking for a proactive and detail-oriented Risk Supervisor to oversee the day-to-day activities of front-line teams within our Fraud, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG) operations.

This role plays a vital part in ensuring that daily workflows are delivered accurately, efficiently, and in full compliance with internal procedures and regulatory standards. The Supervisor will support the Manager – Operational Risk Operations in maintaining high-quality operational output, handling escalations, providing coaching and training, and fostering a culture of excellence within the team.

It’s an ideal role for a motivated professional with hands-on experience in these operational risk areas risk who is ready to take on team leadership responsibilities in a fast-paced, regulated environment.

Key Responsibilities

Team Supervision & Delivery

Oversee daily operations within assigned teams to ensure all tasks are completed within SLAs and quality standards.
Allocate and monitor workloads, ensuring balanced team performance and efficiency.
Act as first point of contact for analyst-level escalations, providing guidance and resolution support.
Monitor key operational metrics such as turnaround times, error rates, and quality scores.
Support scheduling, attendance, and shift coverage as needed.

Quality Control & Assurance

Conduct regular quality checks and peer reviews to ensure process compliance and data accuracy.
Identify recurring errors or control weaknesses and escalate to the Manager for resolution.
Maintain up-to-date documentation of procedures and ensure team adherence to policies.
Support internal audits, control testing, and compliance reviews as required.

Training, Coaching & Mentoring

Provide on-the-job training and ongoing coaching to analysts and new team members.
Identify training needs and skill gaps within the team, recommending targeted interventions.
Foster a supportive environment that encourages learning, accountability, and continuous improvement.
Deliver constructive feedback and support performance evaluations with the Manager.

Operational Communication & Escalation

Ensure clear and consistent communication between front-line teams and management.
Escalate material issues, risks, or incidents promptly to the Manager or Compliance function.
Contribute to operational meetings and share insights or process improvement suggestions.

Collaboration & Process Improvement

Work cross-functionally with other supervisors and departments to share best practices.
Identify and propose process improvements to enhance efficiency, accuracy, and team engagement.
Support implementation of system upgrades or process changes through feedback and testing.

Essential

Experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key area (KYC, Fraud, AML, Payments, or RG).
Prior experience providing informal leadership, mentoring, or team coordination.
Excellent attention to detail and commitment to quality.
Strong problem-solving and communication skills.
Comfortable working in a structured, KPI-driven environment.

Desirable

Previous supervisory or team lead experience in a regulated operational setting.
Knowledge of Canadian online gaming market
Exposure to case management or risk monitoring tools.

Personal Attributes

Hands-on leader who leads by example and supports team success and continuous improvement.
Approachable, empathetic, and focused on staff development.
Highly organized with the ability to manage multiple priorities.
Strong sense of integrity, accountability, and commitment to compliance.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Flexible vacation allowance
A hybrid / remote working environment
Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).

Apply About employer

More about this job

Responsibilities

The Supervisor will oversee daily operations for front-line teams handling fraud, payments, KYC, AML, and responsible gaming. They are responsible for ensuring compliance with regulatory standards, managing team performance, and providing coaching to analysts.

Requirements

Candidates must have operational or risk-related experience within online gaming or fintech, along with strong knowledge of at least one core area like KYC or AML. Prior experience in team leadership or mentoring is required, alongside excellent attention to detail and problem-solving skills.

Skills

Team leadership
Fraud detection
Payments processing
KYC
AML
Enhanced due diligence
Responsible gaming
Operational risk management
SLA management
Quality assurance
Staff coaching
Performance evaluation
Regulatory compliance
Data accuracy
Problem-solving
Communication

Benefits

Competitive pay
Flexible vacation allowance
Hybrid working environment
Remote working environment

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Fraud
Payments
KYC
AML
Enhanced Due Diligence
Responsible Gaming
Online Gaming
Fintech
SLA
Compliance
Operational Metrics
Team Leadership
Mentoring
Case Management
Risk Monitoring
KPI-driven
Regulatory Standards
Quality Control
Internal Audit

Report this job