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Are you ready to take the next step in your career? Do you enjoy hunting for new business, building strong relationships, and providing tailored sales solutions for your customers?

Hardware Specialty Ltd

Counter Sales

Saint John, NB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Position Summary

This position is responsible for serving walk in customers and contractors, processing sales orders, completing keying and key cabinet preps, and ensuring inventory levels are maintained and organized. This role is a key customer service role that supports daily operations and contribute to revenue, customer relationships, and new customers.

Responsibilities

Counter Sales

Greet and assist walk-in customers, contractors, and service technicians
Provide product knowledge on doors, frames, hardware, division 10, and related items
Prepare quotes and process sales order, returns, and credits accurately
Prepare small estimates for jobs that are ordered through the front counter
Answer phone call inquiries and redirect calls accordingly
Build strong relationships with repeat customers and service crews
Maintain accurate pricing in the accounting software
Maintain a clean, organized, professional counter and front-end area
Accurately code front counter orders in the accounting system

Keying & Preparation

Cut keys accurately according to codes or master key systems.
Maintain key machines and key room in clean and working order
Ensure strict adherence to master key system security protocols.
Prepare key cabinets and cut job keys as per PM’s keying schedule
Prepare front counter orders for pick up ensuring everything is labeled and complete
Record keying data accurately in the system

Inventory Control

Maintain steady inventory levels
Coordinate inventory use with PM’s for project that require products fast
Conduct cycle counts and assist with full physical inventory
Update system inventory when stock is received or taken
Flag low-stock items and recommend replenishment levels
Order approved stock replenishments
Maintain organized shelves and bins

Secondary Responsibilities

Support shipping / receiving during high volume periods
Support hardware labeling during high volume periods

Performance Expectations

Maintain high accuracy in keying, quoting, and inventory counting
Provide fast, friendly, professional customer service.
Complete counter orders with minimal errors
Keep the counter and inventory areas cleaned and organized

Qualifications

Counter Sales minimum 2 years preferred
Prior construction and door hardware experience is an asset.
Strong communication skills
Experience in inventory management is an asset
Experience in construction estimating is an asset
Experience with customer service excellence and phone etiquette is essential
Ability to work collaboratively in a team environment while managing multiple tasks efficiently

Join us as a Counter Sales Representative and become a vital part of a vibrant team dedicated to delivering outstanding service. We value proactive individuals who are eager to grow their sales management skills while providing top-tier support to our customers. If you thrive in a lively environment where your communication skills can shine, we want to hear from you!

Benefits:

Dental care
Disability insurance
Life insurance
Paid time off
RRSP match
Vision care

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More about this job

Responsibilities

The Counter Sales representative is responsible for assisting walk-in customers and contractors with product inquiries, sales orders, and estimates. Additionally, the role involves managing inventory levels and performing precise key cutting and preparation tasks.

Requirements

Candidates should have at least two years of experience in counter sales, preferably within the construction or door hardware industry. Strong communication skills and proficiency in inventory management and estimating are highly valued.

Skills

Customer service
Sales order processing
Inventory management
Construction estimating
Door hardware knowledge
Key cutting
Master key systems
Communication skills
Accounting software
Relationship building
Product knowledge
Time management
Teamwork
Data entry
Problem solving

Benefits

Dental care
Disability insurance
Life insurance
Paid time off
RRSP match
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Counter Sales
Construction
Door Hardware
Inventory Control
Key Cutting
Sales Orders
Estimating
Customer Service
Accounting Software
Master Key Systems
Contractor Support
Cycle Counts
Shipping and Receiving
Hardware Labeling
Division 10

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