Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 18 mins ago
Analyst, Management information
Desjardins
Levis, QC · Montreal, QC
Full-time
As a management information analyst, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and adapt…
Added 33 mins ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
Familiarity with qualitative and/or quantitative research methods, data collection, data management, and analysis, along with a willingness to learn new research methods, tools, and…
Added 48 mins ago
Research Analyst II - Jay & Sari Sonshine Centre
University Health Network
Toronto, ON
Contract
The Jay & Sari Sonshine Centre (JSSC) at the University Health Network, is seeking a Research Analyst II with a special focus on community and clinical research in women’s brain health to…
Added 1 hour ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 1 hour ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 1 hour ago
Pricing Analyst
耐克森中国
Markham, ON
Full-time
As a Pricing Analyst, you will report directly to the Pricing Manager in our Commercial Operations team.
Added 1 hour ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
We are looking for a Senior Functional Analyst to join our growing Lab team!
Added 4 hours ago
Analyst Government Research
National Bank of Canada
AB · Edmonton, AB
Temporary
Act as a resource person in the application of procedures, methods and tools related to operations and participate in their optimization
Added 5 hours ago
Business Analyst: Requirements Elicitation, Agile/Scrum, Business Cases, Enterprise Architecture, Context Diagrams/Use Cases & DevOps/Visio/Figma
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
- Experience with methods, tools, and techniques for business analysis (functional modeling, process mapping, event modeling).
Added 9 hours ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…opportunities to improve processes through new technologies, tools, and…
Added 12 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…
Added 13 hours ago
Senior Business Analyst IT (MFA)
Raise
Toronto, ON
Full-time
We at Raise are hiring a Senior Business Analyst IT (MFA) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 15 hours ago
Sales Analyst
Amynta Group
Toronto, ON · Thornhill, ON
Full-time
…reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support,…
Added 18 hours ago
Python Data Analyst (Specialist - Data Engineering)
LTM
ON · Ontario, Canada
$103,554 to $115,200 USD / year
Full-time
…and deliver actionable analytics solutions Apply statistical methods and data mining techniques to support business objectives Interpret data trends and patterns to inform strategic…
Added 18 hours ago
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
$21 to $23 CAD / hour
Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 19 hours ago
ANALYST, HUMAN RESOURCES & PAYROLL
Northern Health - BC
Prince George, BC
Full-time
Reporting to the Regional Manager, HR Planning and Design, the HR/Payroll Analyst is responsible for analyzing HR and Payroll data to identify trends and/or opportunities for improvements…
Added 19 hours ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
Redesign analyst workflows and roles to combine automation with human judgment, enabling the team to spend less time producing reports and more time interpreting results, advising leaders,…
Added 19 hours ago
Data Analyst (Two Open Roles)
Canadian Tire Corporation
Mississauga, ON
Full-time
We are looking for a highly motivated, innovative, self-directed Business Analyst to perform a critical role in delivering process improvement initiatives, supporting a courier center of…
Added 20 hours ago
Quality Control Analyst, Level 1 - Finished Products - 12 Month Contract
SGS
Mississauga, ON
Contract
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.
Added 20 hours ago
Quality Control Analyst, Level 1 - Finished Products - 12 Month Contract
SGS
Mississauga, ON
Contract
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.
Added 20 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 20 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 20 hours ago
Data Analyst (Two Open Roles)
Canadian Tire Corporation
Mississauga, ON
Full-time
We are looking for a highly motivated, innovative, self-directed Business Analyst to perform a critical role in delivering process improvement initiatives, supporting a courier center of…
Added 20 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 20 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

Harris Computer

ServiceNow Administrator / Automation Analyst

NB, Canada
New Brunswick, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and integrations. Analyze business processes and stakeholder needs, then design, automate, test, document, and support practical platform improvements and releases.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Certified System Administrator
Certified Application Developer
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST/SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
ITAM/HAM

Report this job