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Added 13 mins ago
Recruitment Coordinator - PL#60094
Peter Lucas
Kamloops, BC
$50,000 to $70,000 CAD / year
Full-time
Create and maintain candidate profiles within Peter Lucas' internal talent platform
Added 13 mins ago
AI Solutions Architect
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
Added 13 mins ago
National Program Development Manager
Meridian OneCap Credit Corp.
Toronto, ON
$79,100 to $90,000 CAD / year
Full-time
Added 16 mins ago
National Business Development Account Executive, Canada West
Markel
Vancouver, BC
Full-time
Maintain accurate and timely information within Markel's Customer Relationship Management (CRM) platform to support visibility, forecasting, and business planning.
Added 16 mins ago
Spécialiste en technologies de l'information (TI) et technologies opérationnelles (TO)
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
Full-time
Expérience avec ServiceNow IT Enterprise Platform, Microsoft Office 365, Windows, iOS et les outils de gestion des actifs; certification ITIL 4 et Lean Six Sigma, un atout.
Added 29 mins ago
Business Process Transformation & Analytics, Senior Manager
MUFG
Toronto, ON
Full-time
Enable automation and workflow improvements using tools such as Microsoft Power Platform and ServiceNow.
Added 29 mins ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
Research, design and develop strategies, models and work plans to improve the stability, resilience and fault tolerance of the eHealthNB platform.
Added 31 mins ago
Assistant Vice President Shelf Management Solutions & Accounts
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
…landscape, dealer compensation, dealer needs, advisor needs, and platform pricing.• Develops all pricing initiatives and proposals.• Completes the analysis and proposals relating to new…
Added 31 mins ago
National Program Development Manager, Equipment Finance
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
$79,100 to $90,000 CAD / year
Full-time
Added 31 mins ago
Financial Services Associate - Full Time - 12 Month Contract
Meridian Credit Union
Waterloo, ON
$60,000 to $64,000 CAD / year
Full-time
Added 31 mins ago
Talent & Culture Business Partner
Haventree Bank
Toronto, ON
Full-time
…mortgage and GIC solutions, as well as our growing digital banking platform, we provide straightforward products that support long-term financial well-being and meaningful…
Added 31 mins ago
Co-op/Intern Global Strategic Partnerships
Kinaxis Inc.
Ottawa, ON
Internship
…supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster,…
Added 44 mins ago
Administrative Assistant
RBC Dominion Securities
Norfolk, ON
Full-time
Strong Microsoft Office Suite skills, with a proficiency in Excel
Added 44 mins ago
Library Resources and Access Manager
Mount Allison University
Sackville, NB
Full-time
Added 45 mins ago
Human Resources Generalist
Intertape Polymer Group (IPG)
Truro, NS
Experience administering HRIS systems and employee data, with proficiency in Microsoft Office applications. Experience with Dayforce or comparable HRIS platform is considered a strong asset.
Added 45 mins ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
Manage and maintain technology solutions built on Microsoft Azure cloud services.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
AB · Alberta, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NL · Newfoundland and Labrador, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NS · Nova Scotia, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NB · New Brunswick, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…

Harris Computer

ServiceNow Administrator / Automation Analyst

NB, Canada
New Brunswick, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and integrations. Analyze business processes and stakeholder needs, then design, automate, test, document, and support practical platform improvements and releases.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Certified System Administrator
Certified Application Developer
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST/SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
ITAM/HAM

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