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Added 13 mins ago
Advisor, Recruitment Services
Sanya’k̓ula
Vancouver, BC
Full-time
The Specialist is a key partner of the Director, Specialty Recruitment and works closely with senior and line staff both at the corporate and agency level identifying and responding to…
Added 13 mins ago
Senior Contracts Administrator
Brunel
SK · Saskatchewan, Canada
Contract
Brunel is seeking an experienced Senior Contracts Administrator to join a large-scale mining construction project currently in the execution phase. This role will be responsible for the…
Added 13 mins ago
Senior Analyst, Business Systems
Bombardier
Pointe-Claire, QC
Full-time
Requisition 15322 Senior Analyst, Business Systems
Added 13 mins ago
Director of People and Workplace Culture / Directeur/Directrice des ressources humaines et de la culture d’entreprise
Venor
Halifax, NS
Full-time
Advise the CEO and senior leadership on organizational effectiveness, workforce trends, succession planning, risk management, and people-related strategies.
Added 13 mins ago
AI Solutions Architect
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
…opportunities into working AI-enabled solutions. This is a senior individual-contributor role for someone who can bridge business process, software integration, automation, applied AI, and…
Added 13 mins ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
We are seeking an experienced SAP Signavio Senior Consultant to help organizations accelerate their business transformation journeys through process excellence, process mining, business…
Added 13 mins ago
Senior Client Partner
Tata Consultancy Services
Calgary, AB
Full-time
Ability to present at senior levels, and executive levels.
Added 13 mins ago
Senior Project Manager, PLM & MES Transformation
MDA Space
Sainte-Anne-de-Bellevue, QC
Full-time
The Senior Project Manager is accountable for leading complex, enterprise-wide PLM and MES transformation initiatives across multiple business units. This role requires senior-level…
Added 13 mins ago
Director of Finance
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
…opportunity for a finance professional who is ready to operate at a senior level today, with a clear runway to take on broader responsibility over…
Added 13 mins ago
Senior Director - Transaction Services
Baker Tilly Canada
Vancouver, BC
Full-time
Our team at Baker Tilly Canada Capital (“BTCC”) is looking for Senior Director to play a key role in our growing national Transaction Services (“TS”) team. As part of this role, the new…
Added 13 mins ago
Senior Data Engineer
National Bank of Canada
Montreal, QC
Full-time
A career as a data engineering developer in the modelling and risk strategies team at National Bank means serving as a data analytics specialist. This position allows you to have a direct…
Added 13 mins ago
Director, Seniors, Inpatient Rehab, Complex Continuing Care & Transitional Beds
William Osler Health System
Brampton, ON
Full-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 13 mins ago
Director, Cardiovascular, Stroke & Chronic Diseases
William Osler Health System
Brampton, ON
Full-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 13 mins ago
Sales Account Manager
Infotek Consulting Inc.
Toronto, ON
Full-time
Develop long-term relationships with senior client stakeholders
Added 13 mins ago
AI Lead
Galent
Toronto, ON
Contract
…produce reporting that is accurate enough to go in front of senior executives without…
Added 13 mins ago
Vice President Residential Operations
Confidential
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
A well-established organization in the residential real estate sector is seeking a senior operations leader to oversee a multi-residential portfolio. The Vice President, Operations will…
Added 16 mins ago
Wealth Management Senior Advisor
Desjardins
Montreal, QC
Full-time
As a senior wealth management advisor, you develop and manage business relationships and prospect for and solicit new mass-affluent Signature Service members and clients. You develop…
Added 16 mins ago
Proposal Specialist
WSP
Montreal, QC
Working closely with technical experts, project managers, business development leaders, and senior leadership, you will help position WSP for success on complex, multidisciplinary pursuits.
Added 16 mins ago
Senior Engineering Manager
Citi
Mississauga, ON
Full-time
We are seeking an exceptional Senior Engineering Manager to head the development and modernization of our Wholesale Lending Operations (WLO) Technology platforms and initiatives, based out…
Added 16 mins ago
Senior Automation Developer
Citi
Mississauga, ON
Full-time
We are seeking a highly skilled Senior Automation Developer for a fully hands-on, programmatic engineering role dedicated to architecting, refactoring, and maintaining scalable, distributed…
Added 16 mins ago
Senior Financial Analyst – FP&A, Fuel
Circle K
Laval, QC
Full-time
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 16 mins ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
…present results following the defined testing methodology. The Senior Analyst, IT Quality Assurance troubleshoots problems and provides technical training to less experienced employees,…
Added 16 mins ago
Senior Product Designer, Everyday Banking
CIBC
Toronto, ON
Full-time
As a Senior Product Designer in the Everyday Banking domain, you'll design experiences that help clients manage their banking needs and enable frontline employees to support them…
Added 16 mins ago
Sr. Project Coordinator, IT
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Senior Project Coordinator, IT is responsible for tracking, monitoring, and following up on requests for information received by a team. The role makes…
Added 16 mins ago
Senior Consultant, Application Development
CIBC
Toronto, ON
Full-time
…for our internal clients and drive business outcomes. As a Senior Consultant, Application Development, you'll lead the design and delivery of enterprise-grade AI solutions, including our…

Harris Computer

ServiceNow Administrator / Automation Analyst

NB, Canada
New Brunswick, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and integrations. Analyze business processes and stakeholder needs, then design, automate, test, document, and support practical platform improvements and releases.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Certified System Administrator
Certified Application Developer
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST/SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
ITAM/HAM

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