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Added 4 mins ago
Risk Analyst III #26-23925
US Tech Solutions
Toronto, ON
$43 to $45 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk.
Added 4 mins ago
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$40 to $50 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk. Senior Analysts are responsible for managing…
Added 4 mins ago
Sr.Translator/Revisor-OTTIAQ
BeachHead
Montreal, QC
$64.33 to $77.2 CAD / hour
Contract
Are you an experienced Business Analyst looking for your next career move? Apply Now!
Added 4 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
Senior Finance Operations Analyst (Collections & Cash Management)
Added 4 mins ago
Sourcing Analyst
Canadian Energy Services
Calgary, AB
Full-time
…highly organized individual to fill the position of Sourcing Analyst. This full time, diverse position is located in Calgary, AB and reports directly to the Sourcing and Logistics Manager.…
Added 33 mins ago
Business Analyst – Corporate & Investment Banking
Soho Square Solutions
Montreal, QC
Contract
Job Title: Information Technology - Business Analyst
Added 33 mins ago
Business Analyst – KYC / Fraud & AML
Staffingine LLC
Mississauga, ON
Full-time
Position: Business Analyst – KYC / Fraud & AML
Added 35 mins ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
…materials and effectively engage researchers, clinicians, health system partners, and community…
Added 49 mins ago
Material Handler
Vecima Networks Inc.
Saskatoon, SK
Full-time
Communicate daily tasks with Inventory Control Analyst
Added 1 hour ago
Application Development Supervisor - Systems Analysis Unit Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…and implementation of TRA's proprietary pension application system, TRA.Net. The TRA.Net application is developed, customized, and maintained internally using .Net technologies, and it is…
Added 1 hour ago
Pricing Analyst
耐克森中国
Markham, ON
Full-time
As a Pricing Analyst, you will report directly to the Pricing Manager in our Commercial Operations team.
Added 1 hour ago
Salesforce Business System Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
TekStaff's Client has a current vacancy for a Salesforce Business system analyst
Added 1 hour ago
Supply Chain Analyst I
Actalent
North Vancouver, BC
Contract
The Supply Chain Analyst I provides detail-oriented administrative, analytical, and process support to the Supply Chain Management team. This role supports material planning and…
Added 1 hour ago
IT Support Analyst
Charter Telecom
Calgary, AB
Contract
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful…
Added 1 hour ago
Inventory Analyst
BGIS
Calgary, AB
Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 1 hour ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $90 CAD / hour
Contract
This Business Systems Analyst role provides support and produces detailed system requirements and technical/functional specifications in alignment with standards and frameworks. The BSA…
Added 1 hour ago
Asset Management Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$20 to $32 CAD / hour
Contract
Validate, resolve issues/concerns, and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through the electronic purchasing system
Added 1 hour ago
Business Analyst and Scrum Master
Open Systems Technologies
Montreal, QC
Contract
We are seeking an experienced Business Analyst and Scrum Master to support many development initiatives including a high-visibility Workday ATS Campus Recruiting implementation operating on…
Added 1 hour ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 2 hours ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 2 hours ago
Associate, Global Credit Systems Solutions - Global Corporate Banking
RBC
Toronto, ON
Full-time
…projects ranging from targeted enhancements to larger-scale system overhauls. This role blends hands-on execution with strategic thinking: you'll participate in testing and production…
Added 3 hours ago
Accountant
Engage Recruitment
Toronto, ON
$80,000 to $85,000 CAD / year
Full-time
Our client, a leading insurance organization, is looking for a Financial Analyst to join their busy team.
Added 3 hours ago
Business Systems Analyst III
TD
Toronto, ON
Full-time
Advanced knowledge of system analysis process and techniques, as well as an understanding of system components, functionality, interfaces, data flows and business rules.
Added 3 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 3 hours ago
Integrated Revenue Analyst & Supervisor, Patient Accounting
Windsor Regional Hospital
Windsor, ON
Full-time
The Revenue Analyst and Supervisor, Patient Accounting provides operational and technical leadership for revenue cycle activities across Windsor Regional Hospital and Erie Shores…

Harris Computer

ServiceNow Administrator / Automation Analyst

NB, Canada
New Brunswick, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and integrations. Analyze business processes and stakeholder needs, then design, automate, test, document, and support practical platform improvements and releases.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Certified System Administrator
Certified Application Developer
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST/SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
ITAM/HAM

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