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Added 15 mins ago
RPA Business Systems Analyst
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Manage user provisioning, entitlement reviews, and service accounts in AD and ACF2 to support secure IT system operations.
Added 1 hour ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 1 hour ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 1 hour ago
KYC Business Analyst
W3Global
Mississauga, ON
$100,000 to $115,000 CAD / year
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 1 hour ago
Senior Financial Analyst – FP&A, Fuel
Couche-Tard
Laval, QC
Internship
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 1 hour ago
Data Analyst and Customer Information Officer
Canadian Commercial Corporation
Ottawa, ON
$87,604 to $100,527 CAD / year
Full-time
Minimum three to five years of experience in business analysis, business intelligence, CRM administration, customer analytics, sales operations, market research, or related field.
Added 1 hour ago
Senior Analyst Business Continuity
IG Wealth Management
ON · Ontario, Canada
Full-time
…stakeholder partnership and continuous improvement, the Senior Analyst will help ensure the organization is prepared to respond to disruptions and maintain critical business…
Added 1 hour ago
AI Engineering Analyst
Pacific Reach
Vancouver, BC
Full-time
…intersection of AI, technology, capital markets, and real estate…
Added 2 hours ago
Cost Control Analyst
Graham
Calgary, AB
Full-time
Graham is actively recruiting for a Cost Control Analyst supporting our CNRL Horizon Site. Reporting to the Project Lead and Site Manager, the incumbent will support resource costing,…
Added 3 hours ago
Store Allocations Analyst
adidas
Woodbridge, ON
Full-time
Added 3 hours ago
Analyste Coût de revient
Exceleris
Laval, QC
Full-time
Soutenir les équipes Opérations, Achats, Ingénierie et Finance dans leur prise de décision.
Added 3 hours ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 3 hours ago
Revenue Analyst
Banff Centre for Arts and Creativity
Banff, AB
Full-time
The Revenue Analyst is responsible for managing and collecting daily data, handling revenue processes, analyzing information, and preparing reports. The role also oversees and coordinates…
Added 3 hours ago
Business Analyst – KYC / Fraud & AML
Staffingine LLC
Mississauga, ON
Full-time
The Business Analyst will work closely with business stakeholders, Compliance, Risk, Operations, and Technology teams to gather requirements, improve processes, and deliver effective…
Added 3 hours ago
Business Analyst with Fraud/AML
Talenzaa
Mississauga, ON
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 3 hours ago
Analyst, Private & Alternative Asset Operations (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
Full-time
The Real Assets and Private Investment Operations team supports CPP Investments’ global private markets strategy, partnering with investment professionals across Private Equity,…
Added 3 hours ago
Senior Document Controller
Airswift
Calgary, AB
Contract
We are seeking a Senior Document Control Analyst with strong experience across Document Control, Information Management, and Records Management, ideally within oil & gas Owner/Operator…
Added 3 hours ago
Accounting Analyst
Matix Lumber
Winnipeg, MB
Full-time
The Accounting Analyst is a full-time, on-site role based in Headingley, MB. This role is responsible for preparing, reviewing, and analyzing financial statements, ensuring accuracy and…
Added 3 hours ago
People Services Analyst- 17 month term
WestJet Group
Toronto, ON · Calgary, AB
…platform centered on Dayforce. As part of the People Team, the Analyst plays a key role in the support and reliability of people systems data with a strong focus on Dayforce reporting and…
Added 3 hours ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 4 hours ago
Revenue & Financial Analyst
WatchDog
Calgary, AB
Full-time
CultureSmith is excited to partner with AFTI WatchDog as they are seeking a new Revenue & Financial Analyst to join their Finance team and contribute to their accelerated growth.
Added 4 hours ago
Junior Business Analyst
PlanIT Search
Toronto, ON
Contract
We are seeking a Junior Business Analyst to support business operations, client onboarding, Identity and Access Management (IAM), and digital health initiatives. The ideal candidate will…
Added 4 hours ago
Gift Processing and Tax Receipting Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
Full-time
VP Development and Alumni is currently seeking a Full-time Regular Gift Processing and Tax Receipting Analyst.
Added 4 hours ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
We are looking for an experienced Senior Analyst, Customs Compliance to join our team.
Added 4 hours ago
Senior Gas Scheduling Analyst
Kelly
Calgary, AB
Contract
We are seeking a Senior Gas Scheduling Analyst to support critical natural gas scheduling operations within a major energy environment. This position plays a key role in ensuring the…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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