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Added 23 mins ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Sr. Analyst, IT Quality Assurance is responsible for developing and executing test scenarios and scripts for functional system integration and acceptance…
Added 23 mins ago
Senior Analyst, Regulatory Reporting
EPCOR
AB · Edmonton, Alberta
Full-time · Temporary
We are hiring a full-time temporary Senior Analyst, Regulatory Reporting position for up to 11 months working out of Edmonton, AB. We welcome applications from internal and external…
Added 37 mins ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
Application / Solution Architect 2 – Community & Connected Care
Added 37 mins ago
CA Gen Programmer / Programmer Analyst II
Joblinxsapp
Fredericton, NB
Full-time
Service New Brunswick is seeking an experienced CA Gen Programmer / Programmer Analyst II to support the development, deployment, maintenance, and enhancement of the Client Service Delivery…
Added 38 mins ago
Field Support Specialist (FSS)
Sysco
Toronto, ON · Buckhead Toronto
Full-time
…infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will…
Added 38 mins ago
Senior Business Analyst
Fountain Tire
Edmonton, AB
Other
The purpose of this role is to lead functional analysis and business application stewardship for complex enterprise initiatives across Fountain Tire’s application portfolio, including…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
Business Systems Analyst V #26-23520
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
With knowledge & experience of OTC and Repo Margining modules of CMOS/Coline application, assess changes required in existing CMOS system, it's integration with upstream and downstream…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
AB · Alberta, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NL · Newfoundland and Labrador, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NS · Nova Scotia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NB · New Brunswick, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
FX Production Support Consultant
Open Systems Technologies
Mississauga, ON
Contract
The Application Support Senior Analyst provides technical and business support for users of Client's Foreign Exchange (FX) Derivatives and Risk Applications. This includes providing quick…
Added 1 hour ago
Business Analyst/Change Coordinator (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Service Excellence, as the Business Analyst/Change Coordinator you’ll provide support to the IT Change Management Team in the coordination and management of the…
Added 1 hour ago
Senior Applications Analyst - IT
Wolf Midstream
Calgary, AB
The Senior Application Analyst is a technical and functional resource supporting Wolf’s enterprise applications. You will be primarily accountable for Octave Attune EAM and Microsoft…
Added 2 hours ago
BA II (Data Services Analyst)
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled BA II (Data Services Analyst) to join our client in support of an existing vacancy.
Added 2 hours ago
Bilingual API Support Analyst (English & French)
Pacer Group
Toronto, ON
$46 to $48 CAD / hour
Contract
Job Title: Bilingual API Support Analyst (English & French)
Added 2 hours ago
WideOrbit Technical Analyst / Developer : Toronto, ON (Onsite) : FTP
AceStack
Toronto, ON
Full-time
We are seeking an experienced WideOrbit Technical Analyst / Developer with 3+ years of hands-on experience supporting and developing WideOrbit applications. The ideal candidate will have…
Added 2 hours ago
Senior Business Systems Analyst (12-Month Contract)
Vancity
Vancouver, BC
Full-time
As a Senior Business Systems Analyst, you will play a critical role in bridging complex business needs with innovative technology solutions that enhance organizational effectiveness and…
Added 2 hours ago
Talent Acquisition Specialist
Wellington-Altus
Winnipeg, MB
Full-time
Partners with the HR Automation & AI Analyst and HRIS Specialist to assist with projects related to AI, HRIS system, and process efficiency.
Added 2 hours ago
Sr. Consultant, Operations & Oversight - Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…supported by CIBC’s scale, technology, and security. As a Business Analyst – Operations and Oversight, you'll bring deep domain expertise to complex incidents, escalations, and change…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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