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Added 2 mins ago
Salesforce Business Analyst
BULLIT MANAGEMENT SERVICES LIMITED
Toronto, ON
Full-time
Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome that’s acceptable to…
Added 2 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 2 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 2 mins ago
Store Allocations Analyst
adidas
Woodbridge, ON
Full-time
…life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible…
Added 2 mins ago
Compliance Consultant, Methodology & Training
CIBC
Toronto, ON
Full-time
The M&T Analyst will support the development and maintenance of enterprise-wide RCM policies, procedures, standards, and supplementary guidance - contributing to the analysis of new and…
Added 17 mins ago
Operating Finance Manager
Pattern Energy Group LP
Toronto, ON
Other
Manage development and maintenance of a suite of asset tracking and reporting tools while potentially overseeing analyst/associate resources. Oversee operating asset financial reporting.…
Added 29 mins ago
Analyst, OTC Cash Handling
Nutrien
Saskatoon, SK
Full-time
Reporting to the Sr. Supervisor, the OTC Cash Application Analyst is responsible for ensuring the accurate and timely application of customer payments, account reconciliations, journal…
Added 31 mins ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 31 mins ago
Revenue Analyst
Banff Centre for Arts and Creativity
Banff, AB
Full-time
The Revenue Analyst is responsible for managing and collecting daily data, handling revenue processes, analyzing information, and preparing reports. The role also oversees and coordinates…
Added 31 mins ago
Business Analyst
Hallmark Global Solutions Ltd
Mississauga, ON
Full-time
Experience as a business analyst in leading banks and delivered projects, programs of large scale.
Added 31 mins ago
Analyst, OTC Cash Handling
Nutrien
Calgary, AB
Full-time
Reporting to the Sr. Supervisor, the OTC Cash Application Analyst is responsible for ensuring the accurate and timely application of customer payments, account reconciliations, journal…
Added 31 mins ago
Business Analyst KYC
Talenzaa
Mississauga, ON
Full-time
Experience as a business analyst in leading banks and delivered projects, programs of large scale.
Added 47 mins ago
Functional Analyst, SAP
VIA HFR - VIA TGF Inc
Montreal, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Functional Analyst, SAP.
Added 47 mins ago
Canadian Commercial Banking Associate
TD
Markham, ON
Full-time
Your first 6 months will include on-site coaching in one of our commercial units, as well as a structured training program before moving up to become an Analyst on a team with a…
Added 1 hour ago
KYC BUSINESS ANALYST
SIDRAM TECHNOLOGIES
Mississauga, ON
Full-time
Business Analyst experience with leading banks
Added 1 hour ago
KYC Business Analyst - Full-Time
Kodeva LLC
Mississauga, ON
Full-time
Experience as a business analyst in leading banks and delivered projects, programs of large scale.
Added 1 hour ago
Senior Business Systems Analyst (SAP)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 1 hour ago
Customer Insights Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making…
Added 1 hour ago
Allocation Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Contract
As an Allocation Analyst, you’ll work at the intersection of fashion, data and business.
Added 1 hour ago
Senior Analyst Inventory Solutions - 14 Month Contract
The Home Depot Canada
Toronto, ON
Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 1 hour ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
We are looking for an experienced Senior Analyst, Customs Compliance to join our team.
Added 1 hour ago
Sales Enablement Analyst
TechInsights
Ottawa, ON
Full-time
TechInsights is looking for a Sales Enablement Analyst to connect data with sales performance. You'll turn complex data into clear recommendations that help our sales team find high-value…
Added 1 hour ago
Analyst, Credit Risk Scoring
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Analyst, Credit Risk Scoring supports the development, monitoring, validation, and optimization of credit risk, fraud, and account management scorecards used throughout the customer…
Added 1 hour ago
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
$21 to $23 CAD / hour
Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 2 hours ago
Business System Analyst
Microserve
Port Coquitlam, BC
$85,000 to $105,000 CAD / year
Full-time
Our client is seeking a technically strong and business-minded Business Systems Analyst to join their IT team at their head office. In this role, you will bridge the gap between operations…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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