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Added 23 mins ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $90 CAD / hour
Contract
Works independently as the senior or lead system analyst and coaches/guides members within area of expertise
Added 23 mins ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
We are looking for a Senior Functional Analyst to join our growing Lab team!
Added 52 mins ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 1 hour ago
Associate, Global Credit Systems Solutions - Global Corporate Banking
RBC
Toronto, ON
Full-time
As an Associate in Global Credit Systems Solutions (GCSS) within Global Corporate Banking, you will serve as the critical bridge between business stakeholders and IT partners, responsible…
Added 2 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 2 hours ago
Network Edge Specialist
Provincial Health Services Authority
Burnaby, BC
Full-time
…Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides…
Added 5 hours ago
Senior Financial Analyst
Acuity Inc.
Montreal, QC
…including lighting, lighting controls, building management solutions, and location-aware…
Added 5 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 8 hours ago
Policy Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$71,000 to $109,000 CAD / year
Full-time
Reporting to the Senior Director, Pension Design & Strategy, the Policy Advisor will develop and maintain Plan policies and procedures; support the development of and recommendations for…
Added 8 hours ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
In addition to pricing model development, this role will explore optimal solutions for model-based sensitivity and Greeks calculations across a range of physical and derivatives…
Added 10 hours ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 10 hours ago
Investment Banking Associate, Mergers & Acquisitions
TD Securities
Toronto, ON
Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 13 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 14 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
ON · Ontario, Canada
Full-time
Troubleshoot complex issues, document solutions and guide junior team members.
Added 14 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
MB · Manitoba, Canada
Full-time
Troubleshoot complex issues, document solutions and guide junior team members.
Added 14 hours ago
Deskside and MEM Analyst
Suncor Energy
Calgary, AB
Full-time
Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions
Added 16 hours ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
Added 16 hours ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with…
Added 16 hours ago
Senior Business Systems Analyst (SAP)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Troubleshoot complex issues, document solutions and guide junior team members.
Added 16 hours ago
Senior Analyst Inventory Solutions - 14 Month Contract
The Home Depot Canada
Toronto, ON
Full-time
…total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount…
Added 17 hours ago
Senior Analyst, Accounting Operations
VIA Rail Canada
Montreal, QC
Reporting to the Senior Director of Accounting Operations, the Analyst, Accounts Payable is responsible for identifying and analyzing issues, proposing solutions to complex problems, and…
Added 17 hours ago
Analyst, ICFR Operations, Internal Audit
Royal Bank of Canada
Halifax, NS
Full-time
As an Analyst, ICFR Operations, Internal Audit, you will work in a team, operating in a global resource model that supports the annual SOX and FDICIA testing programs conducted on behalf of…
Added 17 hours ago
Commercial Planning Analyst
Pizza Hut
Vaughan, ON
$64,460 to $80,520 CAD / year
Full-time
Pizza Hut Canada is seeking a Commercial Planning Analyst to join our dynamic team. In this role, you will play a critical role in supporting the business in making strategic commercial…
Added 17 hours ago
Commercial Planning Analyst
Pizza Hut
Vaughan, ON
$64,460 to $80,520 CAD / year
Full-time
Pizza Hut Canada is seeking a Commercial Planning Analyst to join our dynamic team. In this role, you will play a critical role in supporting the business in making strategic commercial…
Added 17 hours ago
Credit Analyst Manager
Coface North America
Toronto, ON
$130,000 to $150,000 CAD / year
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds,…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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