Find work in Canada.

331,526 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
Title Senior GIS Analyst Job Status Regular Full Time Position Overview
Added 2 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 7 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 8 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…
Added 9 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 10 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 10 hours ago
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 10 hours ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
GardaWorld
Calgary, AB
1. Configure VMS, NVRs, IP cameras, and alarm systems for new installations following documented procedures. (sites, phases, poles, or individual cameras)
Added 10 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 11 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 11 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 12 hours ago
Salesforce Business Analyst
BULLIT MANAGEMENT SERVICES LIMITED
Toronto, ON
Full-time
Salesforce BA - Relevant college, university, or post-graduate degree in Engineering or related education
Added 12 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
This is not a traditional software engineering role. You won’t be expected to build production software from scratch, but you will need to be technically confident, comfortable building…
Added 12 hours ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 12 hours ago
Senior Document Controller
Airswift
Calgary, AB
Contract
We are seeking a Senior Document Control Analyst with strong experience across Document Control, Information Management, and Records Management, ideally within oil & gas Owner/Operator…
Added 12 hours ago
ERP Data Analyst
Velixo
Remote, Canada
Full-time · Remote
We are looking for a passionate ERP Data Analyst to join our team at Velixo. As a ERP Data Analyst, you will be responsible for demonstrating product capabilities, analyzing business…
Added 12 hours ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 13 hours ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
Added 14 hours ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
…to see and understand data. By partnering with product and engineering leaders, this team owns the data lifecycle from strategy to prototyping to implementation, executive dashboard and…
Added 14 hours ago
Senior Financial Analyst, Canada Customer Fulfillment
Amazon
Vancouver, BC
Amazon’s Canada Customer Fulfillment (CACF) Finance is looking for a Senior Financial Analyst to be a trusted finance partner for operational and functional leaders within the Canada…
Added 14 hours ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
$99,000 to $136,400 CAD / year
Full-time
…to see and understand data. By partnering with product and engineering leaders, this team owns the data lifecycle from strategy to prototyping to implementation, executive dashboard and…
Added 15 hours ago
Senior Analyst, Business Systems
Bombardier
Pointe-Claire, QC
Full-time
Requisition 15322 Senior Analyst, Business Systems
Added 16 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 16 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 16 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

Report this job