Jobs in Canada

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Added 34 mins ago
concepteur, Expérience d’utilisateur (Canada)
The Home Depot Canada
Toronto, ON
Full-time
The UX/UI Designer will be part of the Experience Design team and e-Commerce division of Home Depot Canada. This person is responsible for understanding complex business, technical and…
Added 34 mins ago
UX Designer
The Home Depot Canada
Toronto, ON
Full-time
The UX/UI Designer will be part of the Experience Design team and e-Commerce division of Home Depot Canada. This person is responsible for understanding complex business, technical and…
Added 3 hours ago
UI/UX Designer
Jobright.ai
Canada
Full-time
…and helps users reach better employment outcomes. The UI/UX Designer creates accessible, user-centered product experiences through research, interaction and visual design, prototyping,…
Added 3 hours ago
Staff Product Designer
Mindlance
Toronto, ON
$70 to $75 CAD / hour
Contract
We are seeking an experienced Digital Product Designer / Staff Designer – Product Experience to support complex digital product initiatives within Wealth Management.
Added 5 hours ago
Specialist, Digital Experience
Canadian Blood Services
Ottawa, ON · Toronto, ON
…how an experience should work. You do not need to be a visual designer or a…
Added 7 hours ago
Senior Product Designer
Robert Half
Toronto, ON
$80 to $100 CAD / hour
Contract
We are looking for a Senior Product Designer to join a Long-term Contract opportunity based in Ontario. In this role, you will guide design work across several product streams, turning…
Added 17 hours ago
UI/UX Designer
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Added 18 hours ago
Communications Officer: Digital & Social Media (Leave Replacement)
College of New Caledonia
Prince George, BC
Full-time
In the absence of the (UI and UX) Designer: Web and Digital Lead, supervise the production, accuracy, quality control methods, and publishing of web content. Monitor internal/external…
Added 18 hours ago
Content Systems Intern (Summer 2027)
CapitalG
Toronto, ON
$40 to $46 CAD / hour
Volunteer
Support product strategy and vision through content, working on projects as a content designer and learning experience designer
Added 19 hours ago
Product Design Lead, Design Systems
Rippling
Toronto, ON
Full-time
This Staff/Principal-level Designer will drive AI-powered design system work at Rippling - from AI user experience patterns to internal systems that drive quality and speed.
Added 20 hours ago
Senior Product Designer - Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…trust with the people who bank with us. As a Senior Product Designer at Simplii, you play a key role in shaping the future of our digital experiences. You lead the design of complex,…
Added 22 hours ago
Senior Product Designer - Simplii Financial
CIBC
Toronto, ON
Full-time
…trust with the people who bank with us. As a Senior Product Designer at Simplii, you play a key role in shaping the future of our digital experiences. You lead the design of complex,…
Added 22 hours ago
UX Designer
ProxyLink
Toronto, ON
$80 to $85 CAD / hour
Contract
Added 23 hours ago
Content Systems Intern (Summer 2027)
Lyft
Toronto, ON
$40 to $46 CAD / hour
Support product strategy and vision through content, working on projects as a content designer and learning experience designer
Added 1 day ago
Senior Product Designer, Everyday Banking
CIBC
Toronto, ON
Full-time
As a Senior Product Designer in the Everyday Banking domain, you'll design experiences that help clients manage their banking needs and enable frontline employees to support them…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
AB · Alberta, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NL · Newfoundland and Labrador, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NS · Nova Scotia, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
ServiceNow Administrator / Automation Analyst
Harris Computer
NB · New Brunswick, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…
Added 1 day ago
UI/UX Designer
Jobright.ai
Canada
Full-time
…and helps users reach better employment outcomes. The UI/UX Designer creates accessible, user-centered product experiences through research, interaction and visual design, prototyping,…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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