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Added 4 mins ago
Senior Audit Accountant
Charger Logistics Inc.
Brampton, ON
Full-time
Proficiency with ERP systems; experience with Workday, Sage 300, QuickBooks, or similar accounting platforms is considered an asset
Added 4 mins ago
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Montreal, QC
Contract
Develop executive-ready insights, reporting, and communications for leadership across platforms including Power BI, SharePoint, Workday, and Microsoft 365.
Added 4 mins ago
Director, HR Information Systems (HRIS)
RONA
Boucherville, QC
Full-time
Lead the evolution and optimization of the HR systems portfolio, including Workday and related platforms.
Added 4 mins ago
Field Service Technician - Lethbridge, AB
Xerox
Lethbridge, AB
Full-time
…standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical…
Added 4 mins ago
Production Associate - Cleaning Machine Operator - 2nd Shift
Cintas Canada
Toronto, ON · North York, ON
Full-time
…and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global…
Added 4 mins ago
Route Service Representative
Cintas Canada
Cambridge, ON
Full-time
…and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global…
Added 4 mins ago
Stockroom Supervisor
Cintas Canada
Toronto, ON · Scarborough, ON
Full-time
…and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global…
Added 21 mins ago
Registered Practical Nurse, Inpatient Surgery (CUPE) - Full Time Temporary (Until Approx. December 2027) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 21 mins ago
Registered Practical Nurse (CUPE), Admission Assessment Unit (AAU) - Full Time Temporary (Until Approx. November 2027) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 21 mins ago
Customer Service Representative (Motivator) - Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
Part-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 34 mins ago
Senior Consultant, IT Audit and Assurance (Calgary)
Deloitte
Calgary, AB
Full-time
Experience auditing application systems (SAP (ECC/S4HANA), Workday, Netsuite, PeopleSoft), operating systems (UNIX, Windows), database management systems (Oracle, SQL) and cloud platforms…
Added 36 mins ago
Seasonal Associate
Carters Inc.
North Bay, ON
Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 36 mins ago
Senior Manager, Finance Analytics and Transformation
Scotiabank
Toronto, ON
Supports internal audit investigations into Project Workday capitalization
Added 36 mins ago
System Administrator Level 3 - Appendix D/Temporary Assignment (1 year contract)
Algonquin College
Ottawa, ON
Full-time
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Added 36 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College
Ottawa, ON
Full-time
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Added 36 mins ago
Production Associate - Cleaning Machine Operator - 2nd Shift
Cintas
Toronto, ON · North York, ON
…and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global…
Added 36 mins ago
Directeur adjoint de magasin
The TJX Companies, Inc.
Côte-Saint-Luc, QC
Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 36 mins ago
Retail Associate Part Time Seasonal
The TJX Companies, Inc.
Halifax, NS
Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 36 mins ago
Retail Store Associate Temporary Part Time Winners - Fairview Park Mall
The TJX Companies, Inc.
Kitchener, ON
Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 51 mins ago
Research Director, IT Financial Management
Info-Tech Research Group
Canada
Full-time
Experience with ERP or financial systems as cost data sources (SAP, Oracle, Workday, Dynamics, etc.).
Added 51 mins ago
Product Marketing Manager
Loopio Inc.
Remote, Canada
$88,100 to $130,000 CAD / year
Full-time · Remote
…sync hours and focus time for headsdown work 🙇🏾 during the…
Added 1 hour ago
Personal Support Worker (Temporary Part Time Evening Shifts for 5 Months)
Yee Hong Centre For Geriatric Care
Markham, ON
Part-time
Computer literacy (Point Click Care, MS Office). Basic knowledge of Workday an asset.
Added 1 hour ago
(CAN) Front End Team Lead
Walmart Canada
Flin Flon, MB
Full-time
Complete GTA/Workday tasks and supports Management.
Added 1 hour ago
ACTING ASSISTANT MANAGER
Boutique La Vie En Rose
Richmond, BC
Added 1 hour ago
Senior Technical Enablement Manager
Achievers
Toronto, ON
Full-time
…improve how teams position, design, and deliver Achievers and Workday-integrated…

Harris Computer

ServiceNow Administrator / Automation Analyst

NS, Canada
Nova Scotia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
Stakeholder Communication

Benefits

Vacation
Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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