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Added 13 mins ago
Cochlear Implant Consumer Specialist, Canada
Sonova AG
Calgary, AB
Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems
Added 13 mins ago
Operational Resilience Manager, Global Chief Operating Officer Team
KPMG
ON · Toronto, Ontario
Full-time
Proficiency with Microsoft 365 tools, including SharePoint, Teams, OneDrive, Outlook, PowerPoint, and Excel, to support collaboration, coordination, information management, and reporting…
Added 13 mins ago
Technicien(ne) en sérologie II
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Compétences en informatique, incluant une bonne vitesse de frappe et une maîtrise de Microsoft Office.
Added 13 mins ago
Fashion Associate (Part time) - Avalon Mall
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Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 13 mins ago
Store Manager - HUGO Outlet, Vaughan Mills Outlet
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Toronto, ON
Other
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Store Manager - BOSS Store, Halton HIlls
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Computer literate in Property Manager and Microsoft Window applications is required
Added 28 mins ago
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$99,684 to $107,808 CAD / year
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Added 28 mins ago
Quality Assurance Manager
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Added 28 mins ago
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$21 to $26 CAD / hour
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Added 28 mins ago
IT Cyber Security Solution Architect
Raise
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Added 28 mins ago
Environmental Health & Safety (EHS) Training Specialist
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Added 28 mins ago
Educational Counsellor - Indigenous
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Added 28 mins ago
Client Services Representative - Proficient
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Very strong computer skills, including Microsoft Office applications (MS Word/Excel/ PowerPoint / Power BI)
Added 28 mins ago
Environmental Health & Safety (EHS) Training Specialist
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Regina, SK
Full-time
Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
Added 28 mins ago
Controller
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Added 28 mins ago
Kitchener/Waterloo/Guelph/Cambridge- Business Development/Sales Representative
Human Resources
Guelph, ON · Kitchener, ON · Cambridge, ON · Waterloo, ON
Proficiency in Microsoft Office, CRM systems, and other sales tools to effectively manage leads and sales activity.
Added 28 mins ago
Consultant, IT Systems Administrator (Airflow/Snowflake)
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Toronto, ON
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Device and system set up for all new and existing employees, including VOIP, Microsoft Office, ActiTIME, Slack, network access etc.
Added 42 mins ago
Clinical Research Coordinator – Ethics & Regulatory Affairs
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Full-time
Proficiency in Microsoft Office (Word, Excel, Teams, Outlook) and Adobe.
Added 43 mins ago
Représentant, Ventes de territoire - Territory Sales Representative
Keurig Dr Pepper
Quebec, QC
Full-time
Maîtrise de Microsoft Office (Word, Excel, PowerPoint) et de l’iPad;
Added 43 mins ago
Software Engineering II
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Vancouver, BC · Goodwood, ON
Full-time
Software Engineer II develops and maintains software solutions that support Microsoft products, services, and platforms. In this role, you will contribute to the design, development,…
Added 43 mins ago
Lead Cost Specialist
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Calgary, AB
Full-time
Significant technical knowledge and practical experience with applicable software systems: EcoSys, Cobra, SAP, Microsoft Office Suite (superior knowledge in Microsoft excel).

Harris Computer

ServiceNow Administrator / Automation Analyst

NL, Canada
Newfoundland and Labrador, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, AI-enabled self-service, and automated workflows. Gather stakeholder requirements, design and test solutions and integrations, support releases and UAT, maintain documentation, and identify opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should also bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Workflow Automation
Flow Designer
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage From the First Day
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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