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Added 1 min ago
Analyste CRM et performance commerciale / CRM and Sales Performance Analyst
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Montreal, QC
Full-time
Spot automation opportunities and drive continuous improvement.
Added 1 min ago
Senior Financial Analyst, Fund Expenses and Reporting Team
Manulife
Montreal, QC
Full-time
We are seeking a Senior Financial Analyst to assist in the fund expenses and reporting practices of the Global Fund Services team within Global Wealth & Asset Management (GWAM). Reporting…
Added 30 mins ago
Business Analytics & Reporting Analyst
Robert Half
Mississauga, ON
$40 to $50 CAD / hour
Contract
We are looking for a Business Analytics & Reporting Analyst to join a team in Mississauga, Ontario on a Long-term Contract basis. In this role, you will turn complex data into meaningful…
Added 30 mins ago
Junior Settlements / Operations Analyst
Infotek Consulting Inc.
Toronto, ON
$25 to $29 CAD / hour
Contract
Our client is seeking a Junior Settlements / Operations Analyst to support trade confirmations and settlements within a high-volume financial markets environment.
Added 1 hour ago
Senior Pricing Analyst
EStaffSearch
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Participate in departmental projects, process improvement initiatives, and other Firm-wide initiatives, as required.
Added 1 hour ago
Senior Financial Analyst
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Develop and implement process improvements, including leveraging AI and other emerging technologies to enhance the efficiency, accuracy and scalability of finance and reporting processes
Added 2 hours ago
Integrated Revenue Analyst & Supervisor, Patient Accounting
Windsor Regional Hospital
Windsor, ON
Full-time
The Revenue Analyst and Supervisor, Patient Accounting provides operational and technical leadership for revenue cycle activities across Windsor Regional Hospital and Erie Shores…
Added 3 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 3 hours ago
Analyst Government Research
National Bank of Canada
AB · Edmonton, AB
Temporary
Propose suggestions and put in place optimization ideas for the continuous improvement of our operations.
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 3 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years process improvement, data, or technology project experience would be a strong asset.
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 4 hours ago
RQ00804 - Business Analyst - Junior
Maarut
Toronto, ON
Contract
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Added 5 hours ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
Title Senior GIS Analyst Job Status Regular Full Time Position Overview
Added 5 hours ago
Senior Financial Analyst
Acuity Inc.
Montreal, QC
Oversee the monthly financial close process for the plant and respond timely to ad hoc financial requests
Added 5 hours ago
Technical Writer/Analyst
Actalent
Montreal, QC
Contract
Added 8 hours ago
Senior Business Solutions Analyst
Simon Fraser University
Surrey, BC
Full-time
The Senior Business Solutions Analyst will help shape the systems, processes and data infrastructure that support the continued growth of SFU’s Stephens Family School of Medicine. This role…
Added 8 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
Drive company-wide tech initiatives and foster a culture of collaboration, accountability, and continuous improvement
Added 8 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 9 hours ago
SAP S/4 HANA Finance Lead
TransAlta
Calgary, AB
Full-time
We are seeking a highly skilled Senior SAP S/4HANA Finance Lead Analyst to drive financial process optimization and system enhancement initiatives for our freshly upgraded S/4HANA on RISE…
Added 9 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years process improvement, data, or technology project experience would be a strong asset.
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 9 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Identify and troubleshoot data quality issues and process improvement opportunities

Harris Computer

ServiceNow Administrator / Automation Analyst

NL, Canada
Newfoundland and Labrador, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, AI-enabled self-service, and automated workflows. Gather stakeholder requirements, design and test solutions and integrations, support releases and UAT, maintain documentation, and identify opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should also bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Workflow Automation
Flow Designer
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage From the First Day
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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