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Added 1 hour ago
Designer
Klick
Toronto, ON
Full-time
This Designer role supports the development of high-quality creative work across client programs, collaborating with designers, art directors, writers, and UX partners. This role translates…
Added 1 hour ago
Electrical Designer
Smith + Andersen
Toronto, ON
Full-time
…live, work, and learn, join Smith + Andersen as an Electrical Designer at our Toronto office. You will gain hands-on experience across system design, technical analysis, and…
Added 1 hour ago
Senior AI Designer – Blight: Survival
Behaviour Interactive
Montreal, QC
Full-time
As Senior AI Designer, you’ll be at the heart of shaping the game's AI systems, enemy archetype designs and memorable combat encounters. Working closely with the Senior Design Director, the…
Added 1 hour ago
Electrical Project Designer / Project Engineer
Smith + Andersen
Toronto, ON
$85,000 to $125,000 CAD / year
Full-time
Role: Project Designer/Project Engineer - Electrical
Added 2 hours ago
Freelance Brand Art Director / Directeur(trice) artistique de marque - Freelance
New York Holdings
Remote, Canada
Contract · Remote
Proven experience as an Art Director, Brand Art Director, Senior Designer, or similar creative role.
Added 2 hours ago
Product Designer
Jobright.ai
Canada
Full-time
…process and helps users reach better job outcomes. The Product Designer shapes digital products from problem definition through implementation by defining user flows, creating and iterating…
Added 2 hours ago
UI/UX Designer
Jobright.ai
Canada
Full-time
…and helps users reach better employment outcomes. The UI/UX Designer creates accessible, user-centered product experiences through research, interaction and visual design, prototyping,…
Added 3 hours ago
Senior Graphic Designer
JENNY BIRD
Toronto, ON
As Senior Graphic Designer at JENNY BIRD, you will play a key role in evolving and protecting the brand’s visual identity across digital, print, retail, wholesale and physical brand…
Added 3 hours ago
Senior Structural Designer(Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
Full-time
The Senior Structural Designer is responsible for designing, detailing, and engineering temporary and semi-permanent corrugated displays from prototype through to production. They have an…
Added 4 hours ago
Vision Digital Product Designer
FP Inc.
Toronto, ON
$75 to $82 CAD / hour
Contract
The Staff Designer - Product Experience is an individual contributor with proven expertise in interaction design, visual design, and business strategy who advances the design practice. They…
Added 4 hours ago
Concepteur Structurale / Structural Designer
Actalent
Dorval, QC
Contract
We are seeking an experienced Structural Designer to play a key role as a technical authority, shape design strategy, and lead enterprise-level technical alignment and capability…
Added 5 hours ago
Civil Designer
Dillon Consulting Limited
Concord, ON
Full-time
Dillon’s Land Development Business Unit is looking for a Civil Designer to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work…
Added 5 hours ago
Civil Designer
Dillon Consulting Limited
Concord, ON
Full-time
Dillon’s Land Development Business Unit is looking for a Civil Designer to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work…
Added 5 hours ago
Commercial Space Designer (Contract)
Tayco
Toronto, ON · Etobicoke, ON
$60,000 to $65,000 CAD / year
Contract
…customers and develop new customer base, the Commercial Space Designer strives to increase the company sales and customer…
Added 5 hours ago
Commercial Space Designer (Contract)
Tayco
Remote, Canada
Contract · Remote
…customers and develop new customer base, the Commercial Space Designer strives to increase the company sales and customer…
Added 6 hours ago
Senior Product Designer
Robert Half
Toronto, ON
$80 to $100 CAD / hour
Contract
We are looking for a Senior Product Designer to join a Long-term Contract opportunity based in Ontario. In this role, you will guide design work across several product streams, turning…
Added 7 hours ago
Freelance Brand Designer – Luxury Fashion Product
Twine
Canada
Contract
This is a unique opportunity for an experienced brand designer to define and develop the inaugural product for a Scandinavian luxury fashion label. The role involves shaping the product…
Added 8 hours ago
Creative Services Coordinator
National Bank of Canada
AB · Edmonton, AB
Full-time
As a Creative Services Coordinator (junior graphic designer) in the Creative Services (Marketing) team at National Bank, you’ll support the delivery of high-quality print and digital…
Added 9 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
Added 9 hours ago
Digital Education and Instructional Designer
Oxford International
Remote, Canada
$63,000 CAD / year
Full-time · Remote
Under the direction of the Director of Curriculum, Quality and Compliance, the Digital Education & Instructional Designer is lead digital education and instructional designer for Oxford…
Added 12 hours ago
Brand Designer – Premium Art Identity
Twine
Canada
Contract
Added 15 hours ago
Product Designer
Loblaw Digital
Toronto, ON
Full-time
As a Product Designer on the Buy, Fulfill & Assist team, you’ll help shape critical experiences for both our customers and colleagues - from purchasing and fulfilling orders to getting and…
Added 16 hours ago
Mechanical Designer
Actalent
Mississauga, ON
Contract
…for locomotives and rail passenger vehicles. The Mechanical Designer produces detailed 3D models, general assemblies, and fabrication drawings using SolidWorks, while developing innovative…
Added 16 hours ago
UI/UX Designer
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Added 17 hours ago
Content Systems Intern (Summer 2027)
CapitalG
Toronto, ON
$40 to $46 CAD / hour
Volunteer
Support product strategy and vision through content, working on projects as a content designer and learning experience designer

Harris Computer

ServiceNow Administrator / Automation Analyst

AB, Canada
Alberta, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Weeks' Vacation After Seven Years
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Financial and Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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