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Added 21 mins ago
Senior Financial Analyst, Real Estate Finance
Nicola Wealth
Vancouver, BC
Full-time
…our institutional calibre investment platform, processes and…
Added 51 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
The Power BI Developer is a business‑focused analytics role responsible for partnering closely with business teams to design, deliver and sustain insightful Power BI dashboards and reports.…
Added 51 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
The Power BI Developer is a business‑focused analytics role responsible for partnering closely with business teams to design, deliver and sustain insightful Power BI dashboards and reports.…
Added 1 hour ago
Financial Analyst
Fitness World Canada
Richmond, BC
Full-time
…financial decisions - and that's where you come in. As a Financial Analyst reporting to our VP of Finance, you'll translate business operations into actionable financial insights that guide…
Added 2 hours ago
Business Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
The Business Analyst Co-Op will work closely with the Senior Business Advisor to drive performance reporting, metric tracking, and process improvements aligned with our Management Operating…
Added 2 hours ago
Human Resources Analyst
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Human Resources (HR) Analyst will support the implementation of a new HR and Payroll system. The
Added 2 hours ago
Student Business Analyst/Land Negotiator
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…Innovative, and we are relentlessly committed to safe and sustainable operations. We value the opportunity to engage and collaborate in person, believing this is best cultivated through our…
Added 3 hours ago
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 3 hours ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The Payroll Partner - Analyst provides strong customer service and payroll expertise to the campus community on behalf of Financial Operations. This role contributes to the reliability and…
Added 3 hours ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The Payroll Partner - Analyst provides strong customer service and payroll expertise to the campus community on behalf of Financial Operations. This role contributes to the reliability and…
Added 3 hours ago
Analyste technique
The Home Depot Canada
Vaughan, ON
Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 3 hours ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 3 hours ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device…
Added 3 hours ago
Analyst, Business Process Optimization (Procurement)
Bombardier
Dorval, QC
Full-time
Own Ariba catalog operations end to end, including catalog intake, enablement, maintenance, issue resolution, supplier coordination, content quality, user adoption, and continuous…
Added 4 hours ago
Senior Business Analyst
Raise
Calgary, AB
Contract
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
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Business Analyst, HIFIS
Affinity
Burnaby, BC
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On behalf of our public-sector client, Affinity is seeking a Business Analyst, HIFIS to support the planning, implementation, enhancement, integration, and ongoing operational delivery of a…
Added 5 hours ago
Success Operations Analyst I
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Remote, Canada
Full-time · Remote
As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate…
Added 5 hours ago
HRIS Analyst / Human Resources Generalist
College of Pharmacists of British Columbia
Vancouver, BC
Full-time
Based in BC’s Lower Mainland, CPBC is seeking an HRIS Analyst & Human Resources Generalist to support its HR systems, programs, processes, and day-to-day operations. As the organization’s…
Added 5 hours ago
Senior HR Workday Technology Analyst
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Toronto, ON
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We are seeking a highly motivated Technology Analyst to support our Workday HR application team. This role will focus on application configuration, security, organizational structures, data…
Added 5 hours ago
Cybersecurity Analyst - Operations
New Brunswick Liquor Co
Fredericton, NB
$81,790 to $94,891 CAD / year
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About the Cybersecurity Analyst - Operations role
Added 5 hours ago
Cybersecurity Analyst - Infrastructure
New Brunswick Liquor Co
Fredericton, NB
$81,790 to $94,891 CAD / year
Reporting to the Manager of Cybersecurity and Compliance, the Cybersecurity Analyst - Infrastructure will focus around Identity and Endpoint Management to maintain system operations for…
Added 5 hours ago
Senior Analyst, Customer Performance, Brand-1
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Toronto, ON
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Senior Analyst, Customer Performance, Brand-1Overview
Added 6 hours ago
Senior Financial Analyst, Real Estate Finance
Nicola Wealth
Vancouver, BC
…our institutional calibre investment platform, processes and…
Added 6 hours ago
Sales Operations Specialist
Experis Canada
Montreal, QC
Contract
Title – Sales Operations Coordinator / Analyst (French Fluent)
Added 6 hours ago
Business Systems Analyst (Azure databricks)
J&M Group
Toronto, ON
Full-time
Business Systems Analyst (BSA) with 3-6 years of experience in data-driven transformation initiatives. The ideal candidate will possess strong Business Analysis capabilities combined with…

Harris Computer

ServiceNow Administrator / Automation Analyst

AB, Canada
Alberta, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Weeks' Vacation After Seven Years
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Financial and Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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