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Added 5 mins ago
AEO and GEO Marketing Manager
Stripe
Canada
Full-time
…Perplexity, and Google AI Overviews. The scope of the role includes Generative Engine Optimization (GEO), also known as Answer Engine Optimization (AEO) or Large Language Model (LLM) Search…
Added 5 mins ago
AEO and GEO Marketing Manager
Stripe
Toronto, ON
Full-time
…Perplexity, and Google AI Overviews. The scope of the role includes Generative Engine Optimization (GEO), also known as Answer Engine Optimization (AEO) or Large Language Model (LLM) Search…
Added 5 mins ago
Educational Developer (Curriculum)
Western University
London, ON
Contract
In addition, the Educational Developer, Curriculum provides expertise to instructors on creating engaging and inclusive learning environments for students. This may include consultations on…
Added 6 mins ago
Senior Communications Officer - Foundation
CAMH
Toronto, ON
Added 35 mins ago
AI Developer - Generative AI / Machine Learning
KTek Resourcing
Toronto, ON
Full-time
Required Skills: Python, Machine Learning, Generative AI, LLMs, Prompt Engineering, LangChain, Vector DBs, AWS/Azure AI Services, SQL, APIs.
Added 35 mins ago
AI Developer (Generative AI / Machine Learning) - FTE
Yochana
Toronto, ON
Full-time
Title: AI Developer (Generative AI / Machine Learning) - Fulltime
Added 51 mins ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
Added 51 mins ago
Commercial Analyst - CMHC Multi-Unit Residential
Meridian Credit Union
Barrie, ON · London, ON · St. Catharines, ON · Toronto, ON · Etobicoke, ON
$52,000 to $75,000 CAD / year
Full-time
…with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an…
Added 1 hour ago
Data Architect
TD
Toronto, ON
Full-time
Partner with ML Engineers to ensure the data platform is a reliable, low-latency substrate for Generative AI and LLM-powered capabilities.
Added 1 hour ago
AI Governance Expert
BURGEON IT SERVICES
Toronto, ON
Contract
Experience governing AI, machine learning, generative AI, or advanced analytics solutions.
Added 1 hour ago
Azure DevOps engineer
IFG - International Financial Group
BC · British Columbia, Canada
$109,000 to $113,000 CAD / year
Contract
Experience working with AI agents, Agentic AI, generative AI, or AI-assisted developer tools.
Added 1 hour ago
Security Researcher Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Security Research Architect - Generative AI (GenAI)and Agentic systems
Added 1 hour ago
DevOps Engineer
IFG - International Financial Group
Vancouver, BC
$85,000 to $87,000 CAD / year
Contract
Experience working with AI agents, Agentic AI, generative AI, or AI-assisted developer tools.
Added 1 hour ago
Python Developer
Gala Solutions
Montreal, QC
Contract
Design and deploy generative AI solutions using LLMs and multimodal models to solve business problems
Added 2 hours ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
Added 2 hours ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
Added 4 hours ago
Staff Customer Experience Professional - Growth & Retention
Intuit
Toronto, ON
Full-time
Added 5 hours ago
Staff AI Engineer (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…reduce vulnerabilities across the organization and enhance developer experience. The team has access to rich and massive datasets and computational resources to support development in…
Added 6 hours ago
Intermediate Software Engineer
AltaML
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Added 6 hours ago
Principal Product Manager - Technical AI Solutions
Royal Bank of Canada
Toronto, ON
Full-time
…responsible for advancing research into emerging use cases across generative and agentic AI, while maintaining expertise in security, responsible AI and regulatory expectations. The…
Added 7 hours ago
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
$16 to $22.32 CAD / hour
Part-time
Added 8 hours ago
Technical Consultant (Data & AI)
Fastloop
Vancouver, BC
Full-time
Added 9 hours ago
Director, Programs - AI & Digital Transformation
Royal Bank of Canada
Toronto, ON
Full-time
RBC has embarked on a transformational journey leveraging Generative AI and AI as a catalyst to drive significant productivity gains and revenue growth across the enterprise. We are seeking…
Added 9 hours ago
Director Engineering
Redwood Software
Canada
Experience with LLMs, Generative AI, AI agents or AI-powered developer tools.
Added 10 hours ago
Plant Controller, Electrical Products
Siemens
Drummondville, QC
Full-time
…leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for…

Harris Computer

ServiceNow Administrator / Automation Analyst

AB, Canada
Alberta, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Weeks' Vacation After Seven Years
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Financial and Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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