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Added 15 mins ago
Business Systems Analyst
CRWS - Canadian Railway Services
Montreal, QC
Full-time
…consistent, efficient, and scalable operations. The Business Process Analyst will play a central role in that…
Added 16 mins ago
Insights Analyst, Social Media
SALT XC
Toronto, ON
As The Kitchen’s Insights Analyst, you’re an expert in social listening who can turn raw conversation data into clear, actionable insights. You run and maintain listening scans across…
Added 45 mins ago
RQ11684 - Business Analyst - Senior
Maarut
Toronto, ON
Contract
Added 52 mins ago
Senior Finance Process & Systems Analyst (Manufacturing Accounting)
Cavendish Farms
Dieppe, NB
Full-time
Proven ability to lead cross-functional initiatives and collaborate effectively with stakeholders across multiple departments and teams.
Added 52 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 1 hour ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 1 hour ago
Analyst, Recreation Business Systems
City of Brampton
Brampton, ON
Internship
Consults with functional and management staff to identify, define and document procedures and problems, and identify issues with system functionality
Added 2 hours ago
Senior Business Analyst
TechDoQuest
Toronto, ON
Contract
We are looking for a Senior Business Analyst with 10+ years of experience in business analysis, system analysis, requirements management, data analysis, and stakeholder engagement. The…
Added 2 hours ago
SAP ISU Business Analyst
LanceSoft, Inc.
Calgary, AB
$55 to $60 CAD / hour
Contract
Translate business needs into functional specifications (FSDs), BRDs, user stories, and acceptance criteria.
Added 2 hours ago
Sales Operations Analyst
Payworks Payroll Services Canada
Winnipeg, MB
Full-time
Reporting to the Sales Operations & Analytics Manager, the Sales Operations Analyst is responsible for the analysis, reporting, and operational support that keep the Sales organization…
Added 2 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 2 hours ago
Project Manager
Yochana
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 2 hours ago
Information Technology Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 2 hours ago
Marketing Analyst
Acara Solutions, An Aleron Company
Abbotsford, BC
$80,000 to $90,000 CAD / year
Full-time
Our client is seeking a Marketing Analyst – Product & Market Intelligence to support product strategy and new product development within a technical manufacturing environment.
Added 2 hours ago
Data Analyst
LTM
Mississauga, ON
Full-time
…workflows for efficient data processing Collaborate with cross functional teams to understand data requirements and deliver actionable analytics solutions Apply statistical methods and data…
Added 2 hours ago
Analyst (GWO)
Scotiabank
Toronto, ON
The Analyst contributes to the overall success of the Loan operations team located in Toronto, by managing a portfolio of medium to complex corporate loans and letters of credit where the…
Added 3 hours ago
IT Project Manager
Raas Infotek
AB · Alberta, Canada
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Technical Project Manager
LER TechForce
Ottawa, ON · Kanata, ON
Full-time
Systems Analyst - Gather and document user or business requirements, analyze current processes, and translate needs into functional specifications.
Added 3 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Project Manager
Raas Infotek
AB · Edmonton, AB
Contract
Ability to demonstrate high level functional and/or technical understanding of the scope of their projects
Added 3 hours ago
Analyst Systems Support
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…join our team! We currently have a full-time opportunity for a Analyst Systems Support. This role is based is based out our office located in Mississauga,…
Added 3 hours ago
Senior Finance Process & Systems Analyst (Manufacturing Accounting)
J.D. Irving, Limited
Dieppe, NB
Full-time
Proven ability to lead cross-functional initiatives and collaborate effectively with stakeholders across multiple departments and teams.

Harris Computer

ServiceNow Administrator / Automation Analyst

AB, Canada
Alberta, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Weeks' Vacation After Seven Years
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Financial and Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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