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Added 33 mins ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Toronto, ON · Ottawa, ON · Markham, ON
Full-time
Provide a range of analytical, research and assessment support to the development of and enhancements to, the enterprise’s AML programs and processes. May interact with key stakeholders and…
Added 33 mins ago
TDS Operations Analyst III
TD
Toronto, ON
Full-time
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide…
Added 33 mins ago
Financial Crime Risk Analyst II (5550)
TD
Toronto, ON · Markham, ON
Full-time
Prioritize and manage own workload to meet SLA requirements for service and productivity
Added 33 mins ago
Business Insights Analyst II
TD
Toronto, ON · Mississauga, ON
Full-time
The Senior Business Intelligence Analyst, with Third Party Risk Product Owner Team, is responsible for delivering data-driven solutions, analytics, reporting capabilities, and product…
Added 33 mins ago
Business Systems Analyst III
TD
Toronto, ON
Full-time
May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology…
Added 33 mins ago
Business Data Analyst
Moneris
Toronto, ON
Full-time
We are looking for a Business Data Analyst to join our analytics team and help deliver data-driven insights across product performance, customer onboarding, operational efficiency, and…
Added 1 hour ago
Analyste de Programme myBuy/Coupa COE Program Analyst
CBRE
Longueuil, QC
Full-time
As a CBRE Program Analyst on the myBuy/Coupa COE Central Support Team, you will be responsible for the preparation, evaluation, and presentation of research results for the myBuy/Coupa…
Added 1 hour ago
TDS Operations Analyst III
TD Securities
Toronto, ON
Full-time
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide…
Added 1 hour ago
Junior Business Analyst
2iSolutions Inc.
Toronto, ON
Contract
Hands-on experience with client support and client onboarding
Added 1 hour ago
Sr. Analyst Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Sr. Analyst Enterprise IT VMO is a senior individual contributor within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 5 hours ago
IT Support and Systems Analyst
Liberal Party of Canada • Parti Libéral du Canada
Ottawa, ON
Full-time
The Liberal Party is seeking an IT Support and Systems Analyst to work at the Party’s National office in Ottawa, joining a dedicated team of staff to support Mark Carney and our Liberal…
Added 5 hours ago
AML Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of…
Added 5 hours ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Markham, ON · Ottawa, ON · Toronto, ON
Full-time
Provide a range of analytical, research and assessment support to the development of and enhancements to, the enterprise’s AML programs and processes. May interact with key stakeholders and…
Added 5 hours ago
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
Contract
Are you a recent graduate ready to hit the ground running? The Canada Analyst Program is your entry point into the world of financial compliance, client data management, and regulatory…
Added 5 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 5 hours ago
Human Resources Information System Analyst
TransX Group of Companies
Winnipeg, MB
Full-time
Company Description TransX Group of Companies is a North American leader in integrated transportation and logistics, operating 11 locations across Canada and the United States. With a team…
Added 5 hours ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
…of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple…
Added 6 hours ago
Senior Product Analyst, Core Payment Products
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Product Analyst is a key functional expert responsible for the detailed, hands-on execution and advancement of product initiatives within the Product Management Group.
Added 6 hours ago
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
Full-time
…Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and…
Added 6 hours ago
TDS - 2027 Analyst Program
TD
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
Works independently as the senior analyst / subject matter expert and may coach and educate others
Added 6 hours ago
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
Full-time
Develop, document and maintain assigned applications, and implement changes to the technology base in an orderly manner with minimal service disruption.
Added 6 hours ago
Senior Business Application Analyst
TD
Toronto, ON
Full-time
Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness
Added 6 hours ago
Sr. AI Strategy and Operations Analyst
AppLovin
Toronto, ON
Partner with IT, Security, Engineering, Data, and business teams to establish the required cloud, source-control, identity, permissions, and service-account infrastructure.
Added 7 hours ago
TDS - 2027 Analyst Program
TD
Toronto, ON
Full-time
Works independently as the senior analyst / subject matter expert and may coach and educate others
Added 7 hours ago
Sourcing Analyst
Canadian Energy Services
Calgary, AB
Full-time
…Energy Solutions, is looking for a motivated, enthusiastic, and highly organized individual to fill the position of Sourcing Analyst. This full time, diverse position is located in Calgary,…

Harris Computer

ServiceNow Administrator / Automation Analyst

AB, Canada
Alberta, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, testing and UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Weeks' Vacation After Seven Years
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Financial and Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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