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Added 12 mins ago
KYC BUSINESS ANALYST
SIDRAM TECHNOLOGIES
Mississauga, ON
Full-time
Business Analyst experience with leading banks
Added 12 mins ago
KYC Business Analyst - Full-Time
Kodeva LLC
Mississauga, ON
Full-time
Experience as a business analyst in leading banks and delivered projects, programs of large scale.
Added 14 mins ago
Senior Business Systems Analyst (SAP)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 14 mins ago
Customer Insights Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making…
Added 14 mins ago
Allocation Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Contract
As an Allocation Analyst, you’ll work at the intersection of fashion, data and business.
Added 26 mins ago
Senior Analyst Inventory Solutions - 14 Month Contract
The Home Depot Canada
Toronto, ON
Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 26 mins ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
We are looking for an experienced Senior Analyst, Customs Compliance to join our team.
Added 29 mins ago
Sales Enablement Analyst
TechInsights
Ottawa, ON
Full-time
TechInsights is looking for a Sales Enablement Analyst to connect data with sales performance. You'll turn complex data into clear recommendations that help our sales team find high-value…
Added 44 mins ago
Analyst, Credit Risk Scoring
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Analyst, Credit Risk Scoring supports the development, monitoring, validation, and optimization of credit risk, fraud, and account management scorecards used throughout the customer…
Added 44 mins ago
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
$21 to $23 CAD / hour
Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 57 mins ago
Business System Analyst
Microserve
Port Coquitlam, BC
$85,000 to $105,000 CAD / year
Full-time
Our client is seeking a technically strong and business-minded Business Systems Analyst to join their IT team at their head office. In this role, you will bridge the gap between operations…
Added 58 mins ago
Accounting Analyst
Scotiabank
Toronto, ON
The Analyst, Balance Sheet, Financial Accounting - Reconciliation contributes to the success of Global Finance by supporting the timely and accurate review of balance sheet accounts within…
Added 58 mins ago
Project Controls Analyst II
AltaLink
Remote, Canada
Other · Remote
…excited to share that we are hiring for a Project Controls Analyst II…
Added 58 mins ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
Partner with peers and leaders in Sales, TAM, Customer Success, Product, Engineering and Program Management to develop scalable measurement strategies for our data assets, products and…
Added 1 hour ago
Analyst Fixed Income, Interest
National Bank of Canada
Montreal, QC
Full-time
A career in the Capital Markets Operations as an Analyst Fixed Income - Interest means putting your expertise to work in the evolution and execution of financial markets business strategy…
Added 1 hour ago
Operations Business Analyst - Edmonton, Alberta, Canada
ClaimsPro LP
AB · Edmonton, AB
Full-time
We have an existing opportunity to add a driven, dedicated and organized Operations Business Analyst to our team! You will be responsible for the on-going support of our application and…
Added 1 hour ago
Senior Analyst Business Continuity
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 1 hour ago
Analyst, ICFR Operations, Internal Audit
Royal Bank of Canada
Halifax, NS
Full-time
As an Analyst, ICFR Operations, Internal Audit, you will work in a team, operating in a global resource model that supports the annual SOX and FDICIA testing programs conducted on behalf of…
Added 1 hour ago
Project Controls Analyst II
AltaLink
Calgary, AB
Full-time
…excited to share that we are hiring for a Project Controls Analyst II…
Added 1 hour ago
Analyst, Credit Risk Scoring
EQ Bank
Toronto, ON
Full-time
The Analyst, Credit Risk Scoring supports the development, monitoring, validation, and optimization of credit risk, fraud, and account management scorecards used throughout the customer…
Added 1 hour ago
Analyste principale - Comptabilité
kdc/one, Knowlton
Knowlton, QC
Full-time
Reporting to the Director of Finance, the Accounting Analyst ensures the integrity and accuracy of financial information by performing the analyses necessary for decision-making. He or she…
Added 1 hour ago
Senior Analyst Business Continuity
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 1 hour ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
$99,000 to $136,400 CAD / year
Full-time
Partner with peers and leaders in Sales, TAM, Customer Success, Product, Engineering and Program Management to develop scalable measurement strategies for our data assets, products and…
Added 1 hour ago
Analyst II, Commercial Funding
First National Financial LP
Toronto, ON · East York, ON
Full-time
We are hiring an Analyst II, Commercial Funding!
Added 1 hour ago
Intern Analyst, Pension Operations (January 2027 - April 2027)
University Pension Plan
Toronto, ON
We are actively recruiting for an Intern Analyst, Pension Operations roles to join our team in Winter 2027, for a 4-month or 8-month internship. The Intern Analyst is responsible for…

Harris Computer

ServiceNow Administrator / Automation Analyst

SK, Canada
Saskatchewan, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, and AI-enabled self-service capabilities. Analyze business processes and implement automation and integrations, while coordinating testing, releases, documentation, and continual improvement with stakeholders.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, and testing/UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Service Catalog
Virtual Agent
Generative AI
IntegrationHub
Service Portal
Employee Center
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
REST/SOAP APIs
ITIL

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
IT Asset Management

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