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Added 26 mins ago
Policy Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$71,000 to $109,000 CAD / year
Full-time
Reporting to the Senior Director, Pension Design & Strategy, the Policy Advisor will develop and maintain Plan policies and procedures; support the development of and recommendations for…
Added 26 mins ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…the development of robust, market-driven analytics to support performance attribution and decision-making…
Added 1 hour ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 2 hours ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 2 hours ago
Investment Banking Associate, Mergers & Acquisitions
TD Securities
Toronto, ON
Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 3 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…
Added 5 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 5 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 5 hours ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON · Support Center - Markham, ON
Full-time
We are looking for an experienced Senior Analyst, Customs Compliance to join our team.
Added 5 hours ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 5 hours ago
Senior Financial Analyst – FP&A, Fuel
Couche-Tard
Laval, QC
Internship
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 6 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
ON · Ontario, Canada
Full-time
COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching…
Added 6 hours ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
MB · Manitoba, Canada
Full-time
COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching…
Added 6 hours ago
Senior Analyst Business Continuity
IG Wealth Management
ON · Ontario, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 6 hours ago
Senior Analyst Business Continuity
IG Wealth Management
MB · Manitoba, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 6 hours ago
Deskside and MEM Analyst
Suncor Energy
Calgary, AB
Full-time
Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions
Added 7 hours ago
Accounting Analyst
Matix Lumber
Winnipeg, MB
Full-time
The Accounting Analyst is a full-time, on-site role based in Headingley, MB. This role is responsible for preparing, reviewing, and analyzing financial statements, ensuring accuracy and…
Added 8 hours ago
Credit Risk Analyst (B2B)
AspiringIT
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Contract
As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing
Added 8 hours ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
Added 8 hours ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with…
Added 8 hours ago
Senior Business Systems Analyst (SAP)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching…
Added 8 hours ago
Senior Analyst Inventory Solutions - 14 Month Contract
The Home Depot Canada
Toronto, ON
Full-time
…total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount…
Added 8 hours ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
We are looking for an experienced Senior Analyst, Customs Compliance to join our team.
Added 8 hours ago
Sr. FP&A Analyst
Pizza Hut
Vaughan, ON
$81,400 to $101,640 CAD / year
Full-time
Pizza Hut Canada is seeking a Sr. FP&A Analyst to join our Finance team. Reporting to the Head of Commercial Finance, this role will provide dedicated FP&A capacity for the Canada business,…
Added 8 hours ago
Sr. FP&A Analyst
Pizza Hut
Vaughan, ON
$81,400 to $101,640 CAD / year
Full-time
Pizza Hut Canada is seeking a Sr. FP&A Analyst to join our Finance team. Reporting to the Head of Commercial Finance, this role will provide dedicated FP&A capacity for the Canada business,…

Harris Computer

ServiceNow Administrator / Automation Analyst

SK, Canada
Saskatchewan, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, and AI-enabled self-service capabilities. Analyze business processes and implement automation and integrations, while coordinating testing, releases, documentation, and continual improvement with stakeholders.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. They should bring experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, and testing/UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Service Catalog
Virtual Agent
Generative AI
IntegrationHub
Service Portal
Employee Center
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
REST/SOAP APIs
ITIL

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
IT Asset Management

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