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Added 1 hour ago
Product Designer
Loblaw Digital
Toronto, ON
Full-time
As a Product Designer on the Buy, Fulfill & Assist team, you’ll help shape critical experiences for both our customers and colleagues - from purchasing and fulfilling orders to getting and…
Added 2 hours ago
Mechanical Designer
Actalent
Mississauga, ON
Contract
…for locomotives and rail passenger vehicles. The Mechanical Designer produces detailed 3D models, general assemblies, and fabrication drawings using SolidWorks, while developing innovative…
Added 2 hours ago
UI/UX Designer
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Added 3 hours ago
Content Systems Intern (Summer 2027)
CapitalG
Toronto, ON
$40 to $46 CAD / hour
Volunteer
Support product strategy and vision through content, working on projects as a content designer and learning experience designer
Added 4 hours ago
Senior Manager, HR Digital Solutions Design
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager Workday Solutions Designer, governs, and evolves RBC's Workday technical design within HRDS, while leading a team of functional configuration, security and data analysts.…
Added 4 hours ago
Product Design Lead, Design Systems
Rippling
Toronto, ON
Full-time
This Staff/Principal-level Designer will drive AI-powered design system work at Rippling - from AI user experience patterns to internal systems that drive quality and speed.
Added 5 hours ago
Senior Staff Brand and Marketing Designer - Web Experience & Conversion
Intuit
Toronto, ON
Full-time
QuickBooks Canada is looking for a Senior Staff Designer to reinvent how prospects experience quickbooks.ca - from first visit through trial, plan selection and purchase. This is a senior,…
Added 6 hours ago
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
Full-time
The Senior Manager Workday Solutions Designer, governs, and evolves RBC's Workday technical design within HRDS, while leading a team of functional configuration, security and data analysts.…
Added 6 hours ago
Product Designer
Marble Technology Inc.
Remote, Canada
$160,000 to $200,000 USD / year
Full-time · Remote
We’re looking for our Product Designer who will lead branding & end-to-end UX across Marble's products. You’ll be among Marble’s first employees, helping define the company’s design…
Added 6 hours ago
Brand Designer, Marketing
Relay
Remote, Canada
Full-time · Remote
We’re looking for a Brand Designer to join Relay’s Marketing Design team and help shape how our brand comes to life across campaigns and customer touchpoints. This is a mid-level role for a…
Added 6 hours ago
Graphic Designer
Canadian Bank Note Company
Ottawa, ON
$60,000 to $75,000 CAD / year
Full-time
As a Graphic Designer with experience in print design, you will be introduced to security design and printing and receive training to undertake this specialized work. As your experience…
Added 6 hours ago
Product Designer
Jobright.ai
Canada
Full-time
…process and helps users reach better job outcomes. The Product Designer shapes digital products from problem definition through implementation by defining user flows, creating and iterating…
Added 6 hours ago
Content Designer
Orion Digital
Remote, Canada
$60,000 to $80,000 CAD / year
Full-time · Remote
…of it, at a high standard - under the guidance of our senior…
Added 7 hours ago
Freelance Fashion Designer
Twine
Canada
Contract
Added 7 hours ago
Junior Digital Designer
Creative Circle
Toronto, ON
$22 to $27 CAD / hour
Contract
Our client is looking for a Junior Digital Designer to focus on content creation and brand assets across e-commerce, DTC, and social media channels. This role will work within established…
Added 7 hours ago
UI/UX Designer
Jobright.ai
Canada
Full-time
…and helps users reach better employment outcomes. The UI/UX Designer creates accessible, user-centered product experiences through research, interaction and visual design, prototyping,…
Added 7 hours ago
Senior Power BI Designer – Enterprise Semantic Layer
KData AI
Toronto, ON · North York, ON
Full-time
We are seeking a Senior Power BI Designer to design and build an enterprise semantic layer that enables consistent, trusted reporting across the client’s organization. This is a hands-on…
Added 8 hours ago
Senior Service Designer
Robert Half
Toronto, ON
$75 to $85 CAD / hour
Contract
We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting…
Added 8 hours ago
Instructional Designer
Alterna Savings
Ottawa, ON · Toronto, ON
Full-time
Added 8 hours ago
Video & Design Lead
inBeat Agency
Remote, Canada
Full-time · Remote
Hands-on motion design and video editing experience: the hybrid designer profile is a great fit here
Added 8 hours ago
Learning Experience Developer
University of Alberta
Edmonton, AB
Full-time
The Learning Experience Designer is an expert storyteller. The incumbent drives learning engagement through well-planned, intentionally developed, interactive multimedia and activities.…
Added 9 hours ago
Senior AI Designer - Blight: Survival | Concepteur·rice IA Sénior·e - Blight: Survival
Behaviour Interactive
Montreal, QC
Full-time
As Senior AI Designer, you’ll be at the heart of shaping the game's AI systems, enemy archetype designs and memorable combat encounters. Working closely with the Senior Design Director, the…
Added 9 hours ago
Content Systems Intern (Summer 2027)
Lyft
Toronto, ON
$40 to $46 CAD / hour
Support product strategy and vision through content, working on projects as a content designer and learning experience designer
Added 9 hours ago
Founding Engineer
Superpower
Whitby, ON
Full-time
Added 10 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow…

Harris Computer

ServiceNow Administrator / Automation Analyst

BC, Canada
British Columbia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

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More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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