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Added 9 mins ago
Analyst, Corporate Treasury
Primaris REIT
Toronto, ON
$70,000 to $75,000 CAD / year
Full-time
Primaris REIT is currently hiring a dedicated and enthusiastic Analyst, Corporate Treasury to join the team at our Toronto Head Office. If you are detail oriented and thrive in a dynamic,…
Added 10 mins ago
Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
Full-time
Added 10 mins ago
Associate, CPA Leadership Development Program
Mattamy Homes
Toronto, ON
Full-time
Based out of our downtown Toronto office, associates in the Mattamy CPAL program will have Financial Analyst responsibilities. Additionally, they will be expected to support and participate…
Added 10 mins ago
Senior Analyst, Category Management and Insights
CONA Services
Toronto, ON
We are recruiting a Senior Analyst to join our Category Management & Insights team. In this role, you will leverage strong analytical skills and a curious, data-driven mindset to help…
Added 10 mins ago
Canada - Senior Analyst, Category Management and Insights
CONA Services
Toronto, ON
We are recruiting a Senior Analyst to join our Category Management & Insights team. In this role, you will leverage strong analytical skills and a curious, data-driven mindset to help…
Added 39 mins ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 39 mins ago
Data Analyst-Python
LTM
Mississauga, ON
$103,554 to $115,200 CAD / year
Full-time
…training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and…
Added 39 mins ago
Senior Analyst, HRIS
Glencore
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
EVR recognizes our employees' skills, competencies, and performance and offers opportunities with competitive compensation and benefits. We also aim to promote employee health and wellness…
Added 39 mins ago
Senior Research Analyst
Floorspace
Vancouver, BC
Full-time
We’re growing quickly - and we’re looking for a Senior Research Analyst who can level up our data, insights, and market intelligence.
Added 54 mins ago
Job Posting Title Financial Analyst (12-Month term)
NAV CANADA
Ottawa, ON
Contract
The Financial Analyst is responsible for the Company’s preparation and coordination of external consolidated financial statements and management discussion and analysis (MD&A). This…
Added 55 mins ago
Analyst, Business Process
ARC'TERYX
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 55 mins ago
Training Sr. Analyst - TenarisUniversity
Tenaris
Camrose, AB
Locally, the Training Sr. Analyst - TenarisUniversity will design, develop, monitor and coordinate technical and leadership training activities for our locations across Canada. This role…
Added 1 hour ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
The Data Analyst, International Transportation is responsible for representing the company and managing the offshore ocean inbound product flow into Canada. The Data Analyst will support…
Added 1 hour ago
Analyst, Business Process
Arc'teryx Equipment
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 1 hour ago
AppOps, Analyst
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
The vacant AppOps, Analyst role will report to the Leader, Interac Control Centre.
Added 1 hour ago
GIS Analyst
Dillon Consulting Limited
Vancouver, BC
Full-time
We are currently seeking candidates for the position of GIS Analyst in our Vancouver Office. You will be a member of Dillon’s GIS Discipline within the Data Integration Services Practice…
Added 1 hour ago
Senior Eddy Current Analyst
Rockwood Service Corporation
Fort Saskatchewan, AB
Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Added 1 hour ago
Training Sr. Analyst - TenarisUniversity
Tenaris
Camrose, AB
Full-time
Locally, the Training Sr. Analyst - TenarisUniversity will design, develop, monitor and coordinate technical and leadership training activities for our locations across Canada. This role…
Added 2 hours ago
Business Systems Analyst (Term)
City of Regina
Regina, SK
Added 2 hours ago
Analyst, Engineering Services - Project Engineer
Aspire Bakeries
Hamilton, ON · Ancaster, ON
We are seeking a Analyst, Engineering Services - Project Engineer to join our team at our Brantford, ON bakery. As a Project Engineer, you will be accountable for leading capital projects…
Added 2 hours ago
Marketing Analyst
MDG
Oakville, ON
Full-time
We are looking for a motivated and skilled Marketing Analyst to join our growing team in Oakville, ON. The ideal candidate is an analytical and results-oriented marketing professional who…
Added 2 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
Finance Analyst
Wesgroup
Vancouver, BC
Wesgroup is entering an exciting phase of growth and investment, and we are seeking a highly engaged, driven Finance Analyst to join our team.
Added 2 hours ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Markham, ON · Ottawa, ON · Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Harris Computer

ServiceNow Administrator / Automation Analyst

BC, Canada
British Columbia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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