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Added 1 hour ago
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
Full-time
The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk
Added 15 hours ago
IT Infrastructure Senior Analyst
Pan American Silver Corp.
Toronto, ON
$90,000 to $100,000 CAD / year
Full-time
Cloud experience (EC2, FSx, S3, DataSync, EntraID, EntraDS, Intune, Conditional Access)
Added 15 hours ago
Desktop Administrator
Sask DLC
Saskatoon, SK · Regina, SK
Full-time
Reporting to the Executive Director of Information Technology, the Desktop Administrator serves as a technical expert, providing comprehensive analytical and technical solutions for the…
Added 21 hours ago
Systems Administrator
Postmedia Network Inc.
ON
The Systems Administrator, supporting Postmedia Distribution Services, provides leadership and hands-on support for enterprise applications, end-user services and related business…
Added 21 hours ago
Systems Administrator
Postmedia Network Inc.
ON
The Systems Administrator, supporting Postmedia Distribution Services, provides leadership and hands-on support for enterprise applications, end-user services and related business…
Added 22 hours ago
System Administrator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
5+ years of experience as a systems administrator or in a similar infrastructure role.
Added 22 hours ago
Senior Enterprise Solutions Technical Lead
City of Toronto
Toronto, ON
Lead the design, implementation, rollout, and optimization of Microsoft 365 Toolset and solutions, with an initial focus on tools such as Intune and Purview.
Added 1 day ago
Senior Systems Administrator – M365 & Infrastructure
Perseus Group, Constellation Software
Markham, ON
Full-time
Constellation HomeBuilder Systems is seeking a Senior Systems Administrator / M365 & Infrastructure Administrator to join our Information Technology team in Markham, Ontario.
Added 3 days ago
Technology Service Delivery Lead
FTAI Aviation LLC
Montreal, QC
Full-time
Provide hands-on support every day: Microsoft 365, Entra ID, Intune, Windows 11 endpoints, desk-side and shop-floor support
Added 3 days ago
Enterprise Systems Technologist 1 (SysAdmin) - TFT
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
$99,091 to $116,875 CAD / year
Temporary
We are looking for an Enterprise Systems Technologist 1 (System Administrator) to join our Technology Services Team on a 6-month temporary assignment. Reporting to the Manager,…
Added 3 days ago
Technology Service Delivery Lead
FTAI Aviation
Montreal, QC
Full-time
Provide hands-on support every day: Microsoft 365, Entra ID, Intune, Windows 11 endpoints, desk-side and shop-floor support
Added 3 days ago
IT Systems Administrator
Rightsline
Toronto, ON
$65,000 to $70,000 CAD / year
Full-time
As our IT Systems Administrator, you’ll support the charge in securing, optimizing, and scaling our endpoint and cloud-based IT operations. You’ll partner closely with IT leadership and…
Added 3 days ago
IT System Administrator - Langley, Canada
DeSimone Consulting Engineering
Langley (District), BC · Langley, BC
Full-time
We are seeking an IT Systems Administrator to join our internal IT team in Langley, BC, supporting employees and core IT systems across the organization. This entry-level role is ideal for…
Added 3 days ago
Systems Engineer - Managed Services
Exchange Technology Services Inc.
Winnipeg, MB
Microsoft Certified: Azure Administrator Associate
Added 3 days ago
IT System Administrator - Langley, Canada
DeSimone Consulting Engineering
Langley (District), BC · Langley, BC
Full-time
We are seeking an IT Systems Administrator to join our internal IT team in Langley, BC, supporting employees and core IT systems across the organization. This entry-level role is ideal for…
Added 3 days ago
Senior Security & Compliance Administrator
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…on the housing crisis. As our Senior Security and Compliance Administrator, you'll own the security posture and compliance program protecting SAMI's Greater Toronto Area manufacturing and…
Added 4 days ago
System Administrator, IT Operations
Sherweb
QC
Full-time
Endpoint management platforms such as Microsoft Intune, NinjaOne, N-able, and Absolute.
Added 4 days ago
Bilingual Microsoft 365 & Digital Adoption Specialist
Special Olympics Canada
Toronto, ON
$68,000 to $80,000 CAD / year
Contract
…Online, OneDrive for Business, Microsoft Entra ID, Microsoft Intune, Microsoft Forms, Power Automate, and Microsoft…
Added 4 days ago
Systems Administrator
The Driving Force Group of Companies
AB · Greater Edmonton Metropolitan Area
Full-time
We are currently looking for a Systems Administrator at our Edmonton location.
Added 4 days ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
Added 4 days ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 4 days ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 4 days ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 4 days ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 4 days ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

Harris Computer

ServiceNow Administrator / Automation Analyst

BC, Canada
British Columbia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

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More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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