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Added 8 mins ago
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
Full-time
The Senior Manager Workday Solutions Designer, governs, and evolves RBC's Workday technical design within HRDS, while leading a team of functional configuration, security and data analysts.…
Added 22 mins ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 38 mins ago
Senior Advisor, Communications
TriSummit Utilities Inc.
Calgary, AB
Full-time
Reporting to the Vice President, External Relations, the Senior Advisor, Communications leads corporate communications initiatives that support TriSummit’s strategic priorities, business…
Added 53 mins ago
Content Designer
Orion Digital
Remote, Canada
$60,000 to $80,000 CAD / year
Full-time · Remote
…a lot of it, at a high standard - under the guidance of our senior…
Added 1 hour ago
Piping & Instrumentation Diagram (P&ID) Designer
Startec
Calgary, AB
Full-time
Startec Compression & Process is currently recruiting an Intermediate P&ID Designer to work at our Glenmore office (Suite 240, 4000 Glenmore Court SE, Calgary, AB, T2C 5R8). The…
Added 1 hour ago
Senior Pipeline Design
Vista Projects Limited
Calgary, AB
Full-time
The Senior Pipeline Design Lead provides supervision and working leadership of drafters and designers in piping, CSA or EIC. The Design Lead also oversees the design of different aspects of…
Added 1 hour ago
Piping Checker
Vista Projects Limited
Calgary, AB
Full-time
Reporting to lead designer, the senior designer will prepare complicated drawings and charts in a specialized field (piping, civil/structural or EIC). The senior designer will independently…
Added 1 hour ago
Junior/Intermediate Civil and Structural Designer
Vista Projects Limited
Calgary, AB
Full-time
The Intermediate Civil and Structural Designer prepares complicated drawings and charts in a specialized field. The Intermediate Designer also assists in the design of different aspects of…
Added 1 hour ago
Lead/ Senior Civil and Structural Engineer
Vista Projects Limited
Calgary, AB
Full-time
Communicating with the Department Design Lead for designer resources and manhour estimates
Added 1 hour ago
Senior Product Designer - Simplii Financial
CIBC
Toronto, ON
Full-time
…ways we build trust with the people who bank with us. As a Senior Product Designer at Simplii, you play a key role in shaping the future of our digital experiences. You lead the design of…
Added 1 hour ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client's Representative in the execution of large-scale…
Added 1 hour ago
Senior Power BI Designer – Enterprise Semantic Layer
KData AI
Toronto, ON · North York, ON
Full-time
We are seeking a Senior Power BI Designer to design and build an enterprise semantic layer that enables consistent, trusted reporting across the client’s organization. This is a hands-on…
Added 1 hour ago
Senior Controls Engineer
Waterstone Human Capital
Toronto, ON
Full-time
Our client is a vertically integrated designer and manufacturer of large scale, custom industrial equipment for the heavy manufacturing industry, serving customers across North America.…
Added 1 hour ago
Senior Graphic Designer
Cella
Mississauga, ON
$45 to $50 CAD / hour
Contract
We are seeking a senior-level Graphic Designer to join our client's team. In this role, you will be instrumental in creating high-impact sales enablement and marketing materials, working…
Added 2 hours ago
Senior Service Designer
Robert Half
Toronto, ON
$75 to $85 CAD / hour
Contract
We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting…
Added 2 hours ago
Junior designer/drafter
WSP
Calgary, AB
…reality through innovative piping design solutions. As a Junior Designer / Drafter, you will work alongside experienced designers and engineers on complex industrial projects, developing…
Added 2 hours ago
Senior Product Developer
Arc'teryx Equipment
North Vancouver, BC
Full-time
As a Senior Product Developer, you are responsible for managing our most technical and complex products from design maker phase (concept) through to production readiness. You lead with…
Added 2 hours ago
Learning Experience Developer
University of Alberta
Edmonton, AB
Full-time
The incumbent reports directly to the Senior Learning Experience Developer and collaborates closely with the Project Manager and an Instructional Designer (ID) on each new project. This…
Added 3 hours ago
Senior AI Designer - Blight: Survival | Concepteur·rice IA Sénior·e - Blight: Survival
Behaviour Interactive
Montreal, QC
Full-time
As Senior AI Designer, you’ll be at the heart of shaping the game's AI systems, enemy archetype designs and memorable combat encounters. Working closely with the Senior Design Director, the…
Added 3 hours ago
Senior Product Developer
ARC'TERYX
North Vancouver, BC
Full-time
As a Senior Product Developer, you are responsible for managing our most technical and complex products from design maker phase (concept) through to production readiness. You lead with…
Added 3 hours ago
Senior Product Designer, Everyday Banking
CIBC
Toronto, ON
Full-time
As a Senior Product Designer in the Everyday Banking domain, you'll design experiences that help clients manage their banking needs and enable frontline employees to support them…
Added 4 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 4 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 4 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…
Added 4 hours ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and…

Harris Computer

ServiceNow Administrator / Automation Analyst

BC, Canada
British Columbia, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, maintain documentation, and identify continual improvement opportunities.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, testing and UAT, and strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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