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Added 8 mins ago
Project Manager - ITSM
Mariner
NB
We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities…
Added 38 mins ago
Service Desk Analyst
Northbridge Financial Corporation
Vancouver, BC
Full-time
What it’s like to be a Northbridge Service Desk Analyst
Added 53 mins ago
Claims Fraud Analyst (Insurance Claims)
Global Excel Management
Windsor, ON · Sherbrooke, QC
Other
Work/life balance, health and wellness initiatives including an excellent Employee Assistance program;
Added 1 hour ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
Service Desk Analyst
Northbridge Financial Corporation
Vancouver, BC
Full-time
What it’s like to be a Northbridge Service Desk Analyst
Added 1 hour ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 1 hour ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 1 hour ago
SENIOR ANALYST, OPERATIONAL RISK MANAGEMENT
BDC
Toronto, ON · Montreal, QC
Full-time
As Senior Analyst, Operational Risk Management, you are a subject‑matter expert who supports the implementation, evolution, and continuous improvement of BDC’s ORM Framework. Your work…
Added 2 hours ago
Senior Financial Analyst, Real Estate Finance
Nicola Wealth
Vancouver, BC
Full-time
The continued growth of Nicola Real Estate has led to the need for a Senior Financial Analyst, Real Estate Finance to join our dynamic and growing team.
Added 2 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
Telemedicine and assistance program for employees and their families
Added 2 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
Telemedicine and assistance program for employees and their families
Added 2 hours ago
Director, Financial Planning & Analysis - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
…Sun Life quarterly earnings disclosure, investor day content, analyst questions, and peer benchmarking against publicly traded alternative asset…
Added 2 hours ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
…Sun Life quarterly earnings disclosure, investor day content, analyst questions, and peer benchmarking against publicly traded alternative asset…
Added 3 hours ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON
Full-time
…Sun Life quarterly earnings disclosure, investor day content, analyst questions, and peer benchmarking against publicly traded alternative asset…
Added 4 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Requires post-secondary education in a computer science program, hands on exposure to PC hardware and software support, and excellent written and verbal communications skills. Additional…
Added 4 hours ago
Senior Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Added 4 hours ago
Student Business Analyst/Land Negotiator
Ovintiv
Calgary, AB
Full-time
Ovintiv’s program is a comprehensive summer internship designed to provide a solid foundation of knowledge and experiential training while giving students the opportunity to apply what they…
Added 4 hours ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health Authority
Halifax, NS
Full-time
…delivery of projects conducted within an embedded research program situated within the Nova Scotia Health Cancer Care Program (NSH CCP). The Project Coordinator will coordinate and support…
Added 4 hours ago
Senior Full Stack Developer - React & Java
Rose International
Mississauga, ON
Full-time
The Applications Development Lead Programmer Analyst (C13) is a senior hands-on development role focused on building scalable Java and front-end solutions and delivering application…
Added 5 hours ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 5 hours ago
Analyst, Business Process Optimization (Procurement)
Bombardier
Dorval, QC
Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 5 hours ago
CRM Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The Production & Risk Services group is looking for a CRM Support Analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting…
Added 6 hours ago
Senior Business Analyst
Raise
Calgary, AB
Contract
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 6 hours ago
Senior Analyst, Category Management and Insights
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
We are recruiting a Senior Analyst to join our Category Management & Insights team. In this role, you will leverage strong analytical skills and a curious, data-driven mindset to help…
Added 6 hours ago
Business Analyst, HIFIS
Affinity
Burnaby, BC
Contract
On behalf of our public-sector client, Affinity is seeking a Business Analyst, HIFIS to support the planning, implementation, enhancement, integration, and ongoing operational delivery of a…

Harris Computer

ServiceNow Administrator / Automation Analyst

MB, Canada
Manitoba, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automation. Gather stakeholder requirements, design and test solutions, support integrations and releases, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements analysis, and testing/UAT, along with strong communication and troubleshooting skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Troubleshooting
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical Coverage
Dental Coverage
Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST/SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM
ITAM/HAM

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