Jobs in Canada

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Added 1 min ago
Sr. Analyst Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Sr. Analyst Enterprise IT VMO is a senior individual contributor within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 1 min ago
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Remote, Canada
Contract · Remote
As a Data Analytics and Reporting Analyst on the go.transform team, you will help turn data into actionable insights that inform transformation decisions, measure adoption and business…
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 min ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 16 mins ago
Senior Business Analyst / Data Analyst (Security Master)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 29 mins ago
Power BI Developer
Saint Laurent Consulting
Concord, ON
$25 to $33 CAD / hour
Contract
This is a technical development role, not primarily a reporting coordination or business analyst position. The successful candidate should be comfortable working directly in Power BI…
Added 29 mins ago
Data Analyst, Business Intelligence - Entry Level
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The Entry-Level Data Analyst will build reliable reporting and business-intelligence systems, helping teams understand company performance…
Added 30 mins ago
Analyste BI
DELAN - IT Talent Solutions
Longueuil, QC
Full-time
The BI Analyst will be responsible for designing, developing, and optimizing business dashboards and reports in an environment combining SQL, Power BI and SAP BusinessObjects, contributing…
Added 30 mins ago
Senior Business Systems Analyst
The Salvation Army in Canada
Canada
Contract
The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Digital Experience/Digital Asset Management…
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Montreal, QC
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Montreal, QC
Contract
As a Data Analytics and Reporting Analyst on the go.transform team, you will help turn data into actionable insights that inform transformation decisions, measure adoption and business…
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Brossard, QC
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Laval, QC
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Toronto, ON
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Mississauga, ON
$84,698 to $112,931 CAD / year
Full-time
Business Analyst 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive
Added 30 mins ago
Marketing Analyst, Consumer & Operator Insights
McCain Foods
Toronto, ON
Full-time
Position Title: Marketing Analyst, Consumer & Operator Insights
Added 32 mins ago
Revenue Manager
The Armour Group Limited
Dartmouth, NS
Manage, coach, and develop the Revenue Analyst, providing day-to-day leadership, performance guidance, professional development, and support for departmental priorities.
Added 32 mins ago
Part-Time Professor - Honours Bachelor of Behavioural Science
Durham College
Oshawa, ON
Part-time
culinary management, farming and horticulture, business, IT, construction and
Added 47 mins ago
Junior to Intermediate IT Business Analyst
Powerex Corp.
Vancouver, BC
Full-time · Temporary
Are you passionate about blending technology with business? Do you thrive on solving problems, driving efficiencies, and collaborating with people? Are you eager to grow your expertise in…
Added 47 mins ago
Pension Analyst
Emera Inc
Halifax, NS
Full-time
We are currently looking for an HR Analyst, Pensions to join our Human Resources team. Reporting to the Manager, Wellbeing and Retirement you will be responsible for the oversight and…

Harris Computer

ServiceNow Administrator / Automation Analyst

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automated processes. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience and knowledge of ITSM. They should have experience with AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements gathering, testing, and UAT, along with strong communication and analytical skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
Troubleshooting

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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