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Added 14 mins ago
SOC Analyst, Entry Level
Jobright.ai
Canada
Full-time
…outcomes. Jobright.ai is hiring an Entry-Level Cybersecurity Analyst to help protect our people, systems, and AI-powered products by supporting security monitoring, investigating alerts,…
Added 14 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 14 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 14 mins ago
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
Full-time
Our advisors are supported by experienced teams in wealth planning, insurance, trust, tax, portfolio management, operations, compliance, and administration, allowing them to focus on…
Added 14 mins ago
Analyst, Payroll (Contract)
Hudbay Minerals
Toronto, ON
At Hudbay, we take learning to a global scale. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, you will…
Added 41 mins ago
Analyst, Payroll (Contract)
Hudbay Minerals Inc.
Toronto, ON
Contract
At Hudbay, we take learning to a global scale. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, you will…
Added 43 mins ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 59 mins ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 1 hour ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
Added 1 hour ago
Analyst, Payroll
Hudbay Minerals
Toronto, ON
At Hudbay, we take learning to a global scale. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, you will…
Added 1 hour ago
Customer Operations Associate
Diageo
Mississauga, ON · Dunwin
Full-time
The Customer Operations Analyst is responsible for minimizing Customers out-of-stocks enabled by proactive order management and strong customer facing, Commercial team, and Supply…
Added 1 hour ago
Junior Business Analyst
PlanIT Search
Toronto, ON
Contract
We are seeking a Junior Business Analyst to support business operations, client onboarding, Identity and Access Management (IAM), and digital health initiatives. The ideal candidate will…
Added 1 hour ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational…
Added 1 hour ago
Gift Processing and Tax Receipting Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
Full-time
VP Development and Alumni is currently seeking a Full-time Regular Gift Processing and Tax Receipting Analyst.
Added 1 hour ago
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown
Victoria, BC
Our advisors are supported by experienced teams in wealth planning, insurance, trust, tax, portfolio management, operations, compliance, and administration, allowing them to focus on…
Added 1 hour ago
Data Analyst
ExaCare AI
Toronto, ON
Exacare ai is hiring a Data Analyst to develop and scale our customer-facing analytics offering and embed data in everyday workflows and processes. You will work hand-in-hand with the Data…
Added 2 hours ago
Business System Analyst
Microserve
Port Coquitlam, BC
$85,000 to $105,000 CAD / year
Full-time
Our client is seeking a technically strong and business-minded Business Systems Analyst to join their IT team at their head office. In this role, you will bridge the gap between operations…
Added 2 hours ago
Winter 2027: Data Analyst Co-op (8 months)
CGI
Toronto, ON
Full-time
Analyze data across end-to-end operations to identify trends, risks, and improvement opportunities
Added 2 hours ago
Sr. Support Application Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
Contract
The Sr. Support Analyst will maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Added 2 hours ago
Analyst Fixed Income, Interest
National Bank of Canada
Montreal, QC
Full-time
A career in the Capital Markets Operations as an Analyst Fixed Income - Interest means putting your expertise to work in the evolution and execution of financial markets business strategy…
Added 2 hours ago
Senior Analyst Business Continuity
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
…stakeholder partnership and continuous improvement, the Senior Analyst will help ensure the organization is prepared to respond to disruptions and maintain critical business…
Added 2 hours ago
Technical Analyst, Service Desk
FCC / FAC
Quebec, QC · Regina, SK · ON · NB · NS · PE · MB · SK · BC · NL · Agriculture Place
Full-time
As a Technical Analyst, you’ll be the first point of contact for IT support, helping resolve customer issues quickly and effectively across multiple channels. You’ll diagnose and…
Added 2 hours ago
Analyst, ICFR Operations, Internal Audit
Royal Bank of Canada
Halifax, NS
Full-time
As an Analyst, ICFR Operations, Internal Audit, you will work in a team, operating in a global resource model that supports the annual SOX and FDICIA testing programs conducted on behalf of…
Added 2 hours ago
Senior Analyst Business Continuity
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
Full-time
…stakeholder partnership and continuous improvement, the Senior Analyst will help ensure the organization is prepared to respond to disruptions and maintain critical business…
Added 2 hours ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
Redesign analyst workflows and roles to combine automation with human judgment, enabling the team to spend less time producing reports and more time interpreting results, advising leaders,…

Harris Computer

ServiceNow Administrator / Automation Analyst

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automated processes. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience and knowledge of ITSM. They should have experience with AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements gathering, testing, and UAT, along with strong communication and analytical skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
Troubleshooting

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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