Find work in Canada.

333,102 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 52 mins ago
Quality Assurance Analyst II
FIS Global
Markham, ON
Full-time · Other
…considering various factors, and applying advanced problem solving methods. Role communicates detailed insights and guidance across the organization. Colleague is expected to manage…
Added 1 hour ago
Data Analyst-Python
LTM
Mississauga, ON
$103,554 to $115,200 CAD / year
Full-time
…and deliver actionable analytics solutions Apply statistical methods and data mining techniques to support business objectives Interpret data trends and patterns to inform strategic…
Added 1 hour ago
Analyst, Business Process
ARC'TERYX
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 1 hour ago
Analyst, Business Process
Arc'teryx Equipment
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 1 hour ago
Senior Eddy Current Analyst
Rockwood Service Corporation
Fort Saskatchewan, AB
Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
Quality Assurance Analyst II
FIS
Canada
Full-time
…considering various factors, and applying advanced problem solving methods. Role communicates detailed insights and guidance across the organization. Colleague is expected to manage…
Added 2 hours ago
Senior Business Analyst
Fraser Health
BC · Fraser Health, British Columbia
Full-time
The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business…
Added 3 hours ago
AML Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
The AML/KYC Analyst conducts formal “due diligence” reviews & research on CIBC Mellon’s clients and prospects, ensuring appropriate ‘Know Your Customer’ (KYC) protocol is maintained in…
Added 3 hours ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 3 hours ago
Senior Business Analyst
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a talented individual to join as a Senior Business Analyst within the Funding, Treasury and Liquidity (FTL) Program in Toronto. The specific role will report to a Product…
Added 4 hours ago
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 4 hours ago
Senior Business Analyst
RBC
Toronto, ON
Full-time
We are looking for a talented individual to join as a Senior Business Analyst within the Funding, Treasury and Liquidity (FTL) Program in Toronto. The specific role will report to a Product…
Added 4 hours ago
Senior Business Application Analyst
TD
Toronto, ON
Full-time
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Added 4 hours ago
Actuarial Analyst, Reserving & Forecasting
AMA - Alberta Motor Association
Edmonton, AB
Full-time
AMA Insurance is looking for an Actuarial Analyst, Reserving & Forecasting to support some of the most important financial decisions within our insurance business. Reporting to the…
Added 5 hours ago
Analyst, Management information
Desjardins
Levis, QC · Montreal, QC
Full-time
As a management information analyst, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and adapt…
Added 5 hours ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
Familiarity with qualitative and/or quantitative research methods, data collection, data management, and analysis, along with a willingness to learn new research methods, tools, and…
Added 5 hours ago
Research Analyst II - Jay & Sari Sonshine Centre
University Health Network
Toronto, ON
Contract
The Jay & Sari Sonshine Centre (JSSC) at the University Health Network, is seeking a Research Analyst II with a special focus on community and clinical research in women’s brain health to…
Added 6 hours ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 6 hours ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 6 hours ago
Pricing Analyst
耐克森中国
Markham, ON
Full-time
As a Pricing Analyst, you will report directly to the Pricing Manager in our Commercial Operations team.
Added 6 hours ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
We are looking for a Senior Functional Analyst to join our growing Lab team!
Added 9 hours ago
Analyst Government Research
National Bank of Canada
AB · Edmonton, AB
Temporary
Act as a resource person in the application of procedures, methods and tools related to operations and participate in their optimization
Added 10 hours ago
Business Analyst: Requirements Elicitation, Agile/Scrum, Business Cases, Enterprise Architecture, Context Diagrams/Use Cases & DevOps/Visio/Figma
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
- Experience with methods, tools, and techniques for business analysis (functional modeling, process mapping, event modeling).
Added 14 hours ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…opportunities to improve processes through new technologies, tools, and…
Added 17 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
The Electrification and Plant department within the Engineering and Safety Division is seeking an Engineering Assurance Analyst to provide structured technical analysis, assurance…

Harris Computer

ServiceNow Administrator / Automation Analyst

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automated processes. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience and knowledge of ITSM. They should have experience with AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements gathering, testing, and UAT, along with strong communication and analytical skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
Troubleshooting

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

Report this job