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Added 19 mins ago
Front Office Agent
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
Assisting with Guest Services, Reservations, and Switchboard operations if necessary.
Added 19 mins ago
Customer Service Agent (Kelowna) PTOC
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic…
Added 19 mins ago
Customer Service Agent (Kelowna) PTOC
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic…
Added 34 mins ago
Data Engineer
Buyerlink
Victoria, BC
Full-time
Support the building of data acquisition and preparation processes
Added 48 mins ago
Administrative Assistant
Jobright.ai
Canada
Full-time
Jobright is an AI-powered job search agent that guides and simplifies the job search process. The Administrative Assistant provides organized support for team coordination, records and…
Added 1 hour ago
Specialist - Software Engineering- GEN AI
LTM
ON · Ontario, Canada
$80,000 to $90,000 USD / year
Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloudnative applications The ideal candidate should be…
Added 1 hour ago
Data Engineer
Buyerlink
Victoria, BC
Full-time
Support the building of data acquisition and preparation processes
Added 1 hour ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 1 hour ago
Customer Engagement Strategy Manager
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
Partner with CRM Operations to turn strategy into high-performing, always-on customer journeys.
Added 1 hour ago
Bilingual Operations Agent,Third Party Demands and Legal Products
Royal Bank of Canada
Montreal, QC
Full-time
As Operations Agent you will be a member of the Third Party Demands Team. You will be responsible for Third Party investigations or escalations at first point of contact for all RBC…
Added 1 hour ago
Senior Analyst, Loan Loss
Scotiabank
Toronto, ON
Support the management, maintain, and administer the Bank’s capital stock portfolio, serving as the key contact with the Transfer Agent and Trustee and as the internal point of contact for…
Added 1 hour ago
Administrative Assistant
OFNTSC
Brantford, ON
…Administrative Assistant will play a crucial role in providing support to members of Senior Management in tasks such as research, minute taking, scheduling and administrative support. This…
Added 1 hour ago
Bilingual Operations Agent,Third Party Demands and Legal Products
RBC
Montreal, QC
Full-time
As Operations Agent you will be a member of the Third Party Demands Team. You will be responsible for Third Party investigations or escalations at first point of contact for all RBC…
Added 2 hours ago
Product Manager UX- AIOS
Zafin
Toronto, ON
…partnering closely with design, and ensuring AIOS experiences support real work: agent orchestration, workflow setup, monitoring, review, exception handling, and human-in-the-loop…
Added 2 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 2 hours ago
Workforce Planner (6 months)
Legal Aid Ontario
Toronto, ON
Contract
Reporting to: Operations Manager, Intake Operations Support
Added 2 hours ago
Delivering Deal Value Manager
PwC
Montreal, QC
Full-time
At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate…
Added 2 hours ago
Human Capital Director, Deals
PwC
Toronto, ON
Full-time
…leadership team to drive and execute people strategies that directly support business objectives, growth, and transformation. Leveraging deep expertise in talent management, workforce…
Added 2 hours ago
Independent Contractor / Owner-Operator
Talize Inc / Recycling Rewards
Toronto, ON · North York, ON
…work fuels real environmental change and meaningful community…
Added 2 hours ago
Bilingual Special Handling Investigator
TransUnion
Burlington, ON
Full-time
…customer service functions, this role provides operational support through daily reporting, ticket management, and customer communications, Daily reporting, fraud-related investigations,…
Added 2 hours ago
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…Management & Automation Specialist. This role provides critical support for a strategic enterprise release orchestration platform and delivery operations system. You will be responsible for…
Added 2 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Montreal, QC
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 2 hours ago
Advisory Agent - Member and Client Experience
Desjardins
Saguenay, QC · Caisse Desjardins de Chicoutimi
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 2 hours ago
Coordonateur fret maritime sénior / Senior Ocean Freight Coordinator
BLV - Value Chain Partners
Pointe-Claire, QC
Full-time
…l’opportunité de rejoindre une équipe dynamique au cœur de ses opérations de groupage, où précision et innovation stimulent la fidélisation des clients et la croissance du chiffre…
Added 2 hours ago
Coordonateur fret maritime junior / Junior Ocean Freight Coordinator
BLV - Value Chain Partners
Pointe-Claire, QC
Full-time
…l’opportunité de rejoindre une équipe dynamique au cœur de ses opérations de groupage, où précision et innovation stimulent la fidélisation des clients et la croissance du chiffre…

Harris Computer

ServiceNow Administrator / Automation Analyst

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automated processes. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience and knowledge of ITSM. They should have experience with AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements gathering, testing, and UAT, along with strong communication and analytical skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
Troubleshooting

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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