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Added 10 mins ago
Director, Client Technology Services
Fanshawe College
London, ON
Full-time
Added 10 mins ago
Full Stack Developer
UNIMAX
Boucherville, QC
Full-time
Summer schedule: workday ends at 12:00 p.m. on Fridays.
Added 11 mins ago
AVP, Retail Property Management, Ontario West
Choice Properties
Mississauga, ON
Full-time
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans…
Added 11 mins ago
AVP, Retail Property Management, Western Canada
Choice Properties
Calgary, AB
Full-time
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans…
Added 11 mins ago
Workday Integration Developer
Canadian Tire Corporation
Calgary, AB
Full-time
Reporting to the Chapter Manager, Workday & HR Platforms, the Workday Integration Developer designs, builds, tests, deploys, and supports integrations across Canadian Tire Corporation’s…
Added 11 mins ago
Analyst or Senior Analyst, Transformation
AESO
Calgary, AB · KPMG Tower
Full-time
If you are a current AESO employee, please view openings and apply through our internal site at Workday.
Added 11 mins ago
Full Time Associate - Tamarack Centre
The TJX Companies, Inc.
Cranbrook, BC
Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 11 mins ago
Retail Store Coordinator Full Time - Homesense - Barrhaven
The TJX Companies, Inc.
Ottawa, ON
Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 25 mins ago
Senior Investment Coordinator
OPTrust
Toronto, ON
Contract
Added 38 mins ago
MANAGER-EN
La Vie En Rose
Terrebonne, QC
Full-time
Added 40 mins ago
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
Full-time
Develops and updates reports in Workday to support management and field resources to drive performance
Added 40 mins ago
Director, Specialty Retail Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Effective and engaging content developer and speaker for oral and executive presentations.
Added 1 hour ago
Technical Systems Analyst, Student Systems
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.
Added 1 hour ago
Clinical Dietitian - Temporary Full Time (Until Approx. June 2028) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 1 hour ago
Field Business Development Representative
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $70,000 CAD / year
Full-time
Comfortable spending much of the workday walking, travelling between businesses, and working in the field.
Added 1 hour ago
Associate Project Manager - Renewables
Ulteig
Canada
Full-time
…Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a…
Added 1 hour ago
Sr. Analyst Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
Maintain accurate records within VMO systems of record (e.g., SAP Fieldglass, Ariba, Workday) to ensure data integrity across financial and operational reporting.
Added 1 hour ago
Teaching Assistant - Drug Discovery and Development 2 - PHAR 504 - Winter 2027
McGill University
Montreal, QC · McIntyre Medical
Part-time
…do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 1 hour ago
Course Lecturer BIEN 505-W27
McGill University
McConnell Eng. Bldg.
Part-time
…do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 1 hour ago
Teaching Assistant - Drug Discovery and Development 3 - PHAR 508 - Winter 2027
McGill University
Montreal, QC · McIntyre Medical
Part-time
…do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 1 hour ago
Clinical Dietitian - Temporary Full Time (Until Approx. June 2028) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON · Toronto, ON · Uxbridge, ON
Full-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 1 hour ago
Registered Nurse, Postpartum - Part Time Temporary (3) (Until Approx. 8 Months) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Part-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 1 hour ago
Registered Practical Nurse (CUPE), Plastics Clinic/Minor Surgery Clinic - Casual - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Part-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 1 hour ago
Club Attendant - Etobicoke Bloor Islington Place
GoodLife Fitness
Toronto, ON
Part-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 1 hour ago
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Remote, Canada
Contract · Remote
Develop executive-ready insights, reporting, and communications for leadership across platforms including Power BI, SharePoint, Workday, and Microsoft 365.

Harris Computer

ServiceNow Administrator / Automation Analyst

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog workflows, portals, AI-enabled self-service, and automated processes. Gather stakeholder requirements, design and test solutions, support integrations and releases, coordinate UAT, and maintain documentation while identifying opportunities for continual improvement.

Requirements

Candidates should have 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience and knowledge of ITSM. They should have experience with AI-enabled self-service, Flow Designer, service catalog workflows, portal customization, platform configuration, requirements gathering, testing, and UAT, along with strong communication and analytical skills.

Skills

ServiceNow Administration
ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
Troubleshooting

Benefits

Three Weeks' Vacation, Increasing to Four Weeks After Three Years and Five Weeks After Seven Years
Five Personal Days
Medical, Dental, and Vision Coverage
Financial and Professional Development Support for CPA Candidates and Members
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITSM
ITIL
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
CMDB/CSDM

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