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Added 23 mins ago
Network Edge Specialist
Sanya’k̓ula
Burnaby, BC
Full-time
…Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides…
Added 23 mins ago
Analyst, Corporate Treasury
Primaris REIT
Toronto, ON
$70,000 to $75,000 CAD / year
Full-time
Primaris REIT is currently hiring a dedicated and enthusiastic Analyst, Corporate Treasury to join the team at our Toronto Head Office. If you are detail oriented and thrive in a dynamic,…
Added 24 mins ago
Senior Endpoint Analyst - Enterprise Endpoint Compute
CIBC
Toronto, ON
Full-time
You’ll join CIBC’s Enterprise Endpoint Compute team as a Senior Endpoint Analyst, supporting the quality and reliability of Windows endpoint solutions before they are deployed at enterprise…
Added 24 mins ago
Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
Full-time
Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
Added 24 mins ago
Associate, CPA Leadership Development Program
Mattamy Homes
Toronto, ON
Full-time
Based out of our downtown Toronto office, associates in the Mattamy CPAL program will have Financial Analyst responsibilities. Additionally, they will be expected to support and participate…
Added 53 mins ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 53 mins ago
Business Analyst
LanceSoft, Inc.
Halifax, NS
Contract
We are seeking a highly analytical and detail-oriented Business Analyst to support business transformation initiatives through data-driven insights, stakeholder collaboration, process…
Added 53 mins ago
Data Analyst-Python
LTM
Mississauga, ON
$103,554 to $115,200 CAD / year
Full-time
…workflows for efficient data processing Collaborate with cross functional teams to understand data requirements and deliver actionable analytics solutions Apply statistical methods and data…
Added 53 mins ago
Senior Analyst, HRIS
Glencore
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 53 mins ago
Senior Research Analyst
Floorspace
Vancouver, BC
Full-time
We’re growing quickly - and we’re looking for a Senior Research Analyst who can level up our data, insights, and market intelligence.
Added 1 hour ago
Analyst, FX Operations (12-Month Contract GWO)
Scotiabank
Toronto, ON
Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
Added 1 hour ago
Assistant Manager, Lending Services, Corporate Credit (GWO)
Scotiabank
Toronto, ON
The incumbent is responsible for providing, and if directed leading a team of deal analyst in delivering, quality administrative services to Corporate Clients relative to the set up and…
Added 1 hour ago
Analyst, Business Process
ARC'TERYX
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 1 hour ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
The Data Analyst, International Transportation is responsible for representing the company and managing the offshore ocean inbound product flow into Canada. The Data Analyst will support…
Added 1 hour ago
Analyst, Business Process
Arc'teryx Equipment
North Vancouver, BC
Full-time
As an Analyst, Business Process at Arc’teryx, you will support the work that keeps a global supply chain improving and evolving. You will gather process data, conduct baseline analysis,…
Added 1 hour ago
AppOps, Analyst
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
The vacant AppOps, Analyst role will report to the Leader, Interac Control Centre.
Added 1 hour ago
Software Analyst
Hitachi Rail
Toronto, ON
Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 hour ago
Software Analyst
Hitachi Rail
Toronto, ON
Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 2 hours ago
Business Systems Analyst – NICE Actimize (AML/BSA)
Smart IT Frame LLC
Toronto, ON · Greater Toronto Area, Canada
Full-time
🚨 Hiring: Business Systems Analyst – NICE Actimize (AML/BSA)
Added 2 hours ago
Senior Business Analyst
Fraser Health
BC · Fraser Health, British Columbia
Full-time
Are you an experienced Business Analyst who is passionate about using technology, data, and innovative solutions to improve healthcare?
Added 2 hours ago
Behaviour Analyst- Forensic Secure Unit B
CAMH
Toronto, ON
Reporting to the Manager and working as a member of an interprofessional team, the Behaviour Analyst applies evidence-based, data-informed approaches within a bio-psychosocial framework.…
Added 2 hours ago
Senior Business Analyst
University of Alberta
Edmonton, AB
Full-time
The University of Alberta is hiring a Senior Business Analyst to help support the Enterprise Resource Planning (ERP) Modernization project. Reporting to the Manager, Business…
Added 3 hours ago
Senior Analyst - CX Automation Intelligence & Insights
HelloFresh
Toronto, ON
HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Toronto office, you will help shape scalable, data-driven…
Added 3 hours ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
The Data Analyst, International Transportation is responsible for representing the company and managing the offshore ocean inbound product flow into Canada. The Data Analyst will support…
Added 3 hours ago
Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…

Harris Computer

ServiceNow Administrator / Automation Analyst

PE, Canada
Prince Edward Island, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, AI-enabled self-service, and automated workflows. Work with stakeholders to translate business needs into solutions, integrations, tests, documentation, releases, and ongoing platform improvements.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, and testing/UAT.

Skills

ServiceNow Administration
ServiceNow ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical, Dental, And Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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