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Added 4 mins ago
Senior Business Analyst
Bayshore
Mississauga, ON
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing
Added 17 mins ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Ottawa, ON
Full-time
Bachelor’s degree (or higher) in accounting, finance, or a related field; CPA Professional Education Program (PEP) prerequisites completed or in progress, with a clear intention to pursue…
Added 17 mins ago
Supply Chain Optimization Analyst (Contract)
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Contract
The Supply Chain Optimization Analyst supports cross-functional initiatives that improve the performance, scalability and resilience of Riverside’s end-to-end supply chain.
Added 18 mins ago
Operations Program Analyst
Pratt & Whitney
Longueuil, QC
Full-time
Added 18 mins ago
Analyste en actuariat / Actuarial Analyst Group Reinsurance
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Montreal, QC
Full-time
Successful completion of at least one exam from the Society of Actuaries and/or actively progressing in a CIA University Accreditation Program
Added 20 mins ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Toronto, ON · Ottawa, ON · Markham, ON
Full-time
Recommend responses to enterprise FCRM Program questions and immediately escalate any sensitive issues according to departmental procedures
Added 20 mins ago
AI Business Analyst
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Full-time
The AI Business Analyst turns Bluum's business priorities into work that the development team and outside partners can build, and manages those partners through delivery. Sitting between…
Added 20 mins ago
Financial Crime Risk Analyst II (5550)
TD
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Recommend responses to enterprise FCRM Program questions and immediately escalate any sensitive issues according to departmental procedures
Added 20 mins ago
Business Data Analyst
Moneris
Toronto, ON
Full-time
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Added 20 mins ago
Chief of Staff
HelloFresh
Toronto, ON
…organisation up for long-term success. Drive decision-making, program management, and initiative…
Added 20 mins ago
Senior Researcher
Government of Alberta
AB
Are you an experienced researcher or analyst who is passionate about using data to improve health systems? Are you motivated by complex questions and the opportunity to produce evidence…
Added 20 mins ago
AI & Data Analytics and Reporting Analyst Co-op
CIBC
Toronto, ON
Full-time
…experiences across the bank. As an AI & Data Analytics and Reporting Analyst Co-op, you'll support reporting and analytics initiatives by partnering with stakeholders to understand business…
Added 20 mins ago
Oil Sands Crown Royalty Analyst
Cenovus Energy
Calgary, AB
Full-time
The Royalty Accounting team is seeking an Oil Sands Crown Royalty Analyst to support one of Cenovus' largest and most strategically important assets. This highly visible role is responsible…
Added 33 mins ago
Senior Business Analyst
JSG (Johnson Service Group, Inc.)
Calgary, AB
Contract
JSG’s client is embarking upon a major restructuring of the Alberta Energy Market. The Restructured Energy Market (REM) program will be a major organization wide multi-year undertaking…
Added 33 mins ago
Business Analyst (Salesforce)
TekStaff IT Solutions
Toronto, ON
Contract
TekStaff's Client has a current vacancy for " Business Analyst (Salesforce)”
Added 33 mins ago
Policy Analyst (3-year term)
Government of Nunavut
Iqaluit, NU
Temporary
The Policy Analyst supports the Manager, Policy and Corporate Affairs by researching policy and programs related to territorial energy requirements, public opinion, corporate ethics, and…
Added 33 mins ago
Senior Business Analyst - HCM
Aplin
AB · Edmonton, AB
Contract
About the Role We are seeking a Senior Business Analyst (HCM) to support the Enterprise Commons (EC) Program within the Human Capital Management (HCM) stream. In this role, you will…
Added 33 mins ago
IT Analyst
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
Full-time
If you are an upcoming graduate, or if you have recently graduated, you are eligible to apply to many of our IT Analyst positions. Tell us what you are passionate about in IT and we will…
Added 34 mins ago
Supply Chain Business Analyst
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
Full-time
We are looking for a Supply Chain Business Analyst to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 47 mins ago
French-Speaking Business Analyst, Banking and ECM (35829)
Myticas Consulting
Montreal, QC
Contract
Our Montreal-based banking client is seeking an experienced French-speaking Business Analyst to support a major organizational integration program. Working within the Enterprise Content…
Added 47 mins ago
French-Speaking Functional Analyst, Banking and ECM (35830)
Myticas Consulting
Montreal, QC
Contract
Our Montreal-based banking client is seeking an experienced French-speaking Functional Analyst to support a major organizational integration program. The consultant will work with Product…
Added 47 mins ago
Supply Chain Business Analyst
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
We are looking for a Supply Chain Business Analyst to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 47 mins ago
Financial Systems Technical Analyst
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Toronto, ON
Full-time
Reporting to the Director of OneStream, the analyst administers and enhances the OneStream financial planning and reporting platform. This role independently configures application…
Added 48 mins ago
Analyste de Programme myBuy/Coupa COE Program Analyst
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Longueuil, QC
Full-time
As a CBRE Program Analyst on the myBuy/Coupa COE Central Support Team, you will be responsible for the preparation, evaluation, and presentation of research results for the myBuy/Coupa…
Added 48 mins ago
Operational Excellence Analyst
InterPro Pipe + Steel
Regina, SK
Full-time
The Operational Excellence Analyst will be responsible for developing and implementing the corporate operational excellence strategy with a focus on employee engagement and cultural…

Harris Computer

ServiceNow Administrator / Automation Analyst

PE, Canada
Prince Edward Island, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.

The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions.

This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills.

The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

What You Will Do

Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

What Are We Looking For

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
Experience creating and executing test cases and supporting or coordinating UAT.
Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
General understanding of ITSM and ITIL principles.

What Will Make You Stand Out

ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience.
Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems.
Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment.
Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities.
Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities.
Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF).
Understanding of UI/UX, usability, responsive design, and accessibility principles.

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Compensation Details

CAD Salary Range

The hiring range for this role is $80,000 to $90,000 CAD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

US Salary Range

The hiring range for this role is $58,000 to $65,000 USD per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

Apply About employer

More about this job

Responsibilities

Administer, configure, troubleshoot, and enhance the ServiceNow platform, including ITSM, service catalog, portals, AI-enabled self-service, and automated workflows. Work with stakeholders to translate business needs into solutions, integrations, tests, documentation, releases, and ongoing platform improvements.

Requirements

Requires 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience, with CSA certification or equivalent practical experience. Candidates should have experience with ITSM, AI-enabled self-service, workflow automation, service catalog configuration, portal customization, requirements analysis, and testing/UAT.

Skills

ServiceNow Administration
ServiceNow ITSM
Flow Designer
Workflow Automation
Virtual Agent
Generative AI
Service Catalog
Employee Center
Service Portal
IntegrationHub
JavaScript
Business Analysis
Requirements Gathering
User Acceptance Testing
Platform Configuration
ITIL

Benefits

Three Weeks' Vacation
Five Personal Days
Medical, Dental, And Vision Coverage
Professional Development Support
Employee Stock Ownership
RRSP Matching
Lifestyle Rewards Program
Flexible Work Options
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ServiceNow Certified System Administrator
Virtual Agent
Now Assist
AI Search
Generative AI
Conversational AI
Flow Designer
IntegrationHub
Service Catalog
Employee Center
Service Portal
UI Builder
Service Operations Workspace
JavaScript
AngularJS
HTML
CSS/SCSS
Bootstrap
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
User Acceptance Testing
Automated Test Framework
ITIL
CMDB/CSDM

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