reservations clerk - hotel
- Harrison Hot Springs, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Security and safety
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
Tasks
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Maintain accurate records
- Study and determine selling features of products and services
Security and safety
- Basic security clearance
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Accurate
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
- As per collective agreement
- Group insurance benefits
- Life insurance
- Free parking available
- On-site amenities
- On-site housing options
- Other benefits
More about this job
Responsibilities
Manage room reservations, provide information about hotel services and local attractions, and assist guests with special requests. Process departures and payments, balance cash, maintain reservation and vacancy records, handle clerical and telephone duties, and follow safety procedures.
Requirements
A secondary school graduation certificate or equivalent experience is required, while prior experience is an asset. The role calls for customer focus, attention to detail, organization, reliability, flexibility, sound judgment, and the ability to work under pressure and stand for extended periods.
Skills
- Room Reservations
- Customer Service
- Guest Assistance
- Payment Processing
- Cash Balancing
- Record Keeping
- Telephone Communication
- Foreign Currency Exchange
- Hotel Information
- Local Area Information
- Inventory Management
- Clerical Duties
- Attention to Detail
- Interpersonal Skills
- Organization
- Reliability
Benefits
- Dental Plan
- Health Care Plan
- Vision Care Benefits
- Group Insurance Benefits
- Life Insurance
- Free Parking
- On-Site Amenities
- On-Site Housing
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel
- Hospitality
- Room Reservations
- Guest Services
- Customer Service
- Hotel Facilities
- Local Attractions
- Foreign Currency Exchange
- Guest Departures
- Payment Processing
- Cash Balancing
- Balance Sheets
- Cash Reports
- Room Assignments
- Vacancy Inventory
- Emergency Procedures
- Safety Procedures
- Clerical Duties
- Telephone Calls
- Wake-Up Calls
- Special Needs Assistance
- Record Keeping
- Product and Service Features