reservations supervisor - hotel
- Harrison Hot Springs, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
- 201 - 400 rooms
Tasks
- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Take, cancel and change room reservations
- Respond to complaints of guests
- Receive and record bookings for package tours
- Provide staff training
- Provide, arrange for, or refer guests to valet parking services
- Provide information on hotel facilities and services
- Process credit cards, vouchers and other payments
- Process group arrivals and departures
- Perform front desk duties
- Make and confirm reservations
- Ensure smooth operation of computer equipment and machinery
- Confirm transportation and accommodation reservations
- Co-ordinate work activities with other departments
- Answer inquiries and provide information to customers
- Answer electronic enquiries
- Resolve conflict situations
- Professionalism in customer service
- Conduct sales calls
- MS Office
Computer and technology knowledge
- Internet
Security and safety
- Basic security clearance
- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
- Ability to work independently
- Accurate
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Punctuality
- Time management
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Group insurance benefits
- Life insurance
- Free parking available
- On-site amenities
- On-site housing options
- Other benefits
More about this job
Responsibilities
Coordinate and review staff work, train employees, prepare reports, and resolve operational problems while supporting hotel guests. Manage reservations, payments, group arrivals and departures, front desk duties, guest inquiries, and coordination with other departments.
Requirements
Requires a secondary school graduation certificate or equivalent experience and 2 to less than 3 years of experience. Candidates should have customer service professionalism, computer and internet knowledge, and the ability to work accurately under pressure, manage a large workload, and multitask.
Skills
- Reservation Management
- Hotel Operations
- Staff Coordination
- Staff Training
- Customer Service
- Complaint Resolution
- Conflict Resolution
- Front Desk Operations
- Payment Processing
- Group Arrivals and Departures
- Guest Assistance
- Report Preparation
- Computer Systems Maintenance
- Microsoft Office
- Internet
- Time Management
Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Vision Care Benefits
- Group Insurance Benefits
- Life Insurance
- Free Parking
- On-Site Amenities
- On-Site Housing
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Hotel
- Motel
- Resort
- Reservations
- Room Bookings
- Package Tours
- Front Desk
- Guest Services
- Customer Service
- Complaint Resolution
- Conflict Resolution
- Staff Coordination
- Staff Training
- Report Preparation
- Payment Processing
- Credit Cards
- Vouchers
- Group Arrivals
- Group Departures
- Transportation Reservations
- Accommodation Reservations
- Valet Parking
- Computer Systems
- Equipment Maintenance
- Microsoft Office
- Internet
- Security Clearance