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Harry Rosen

Operations Associate

NS, Canada
Toronto, ON, Canada
Cumberland, Canada

Part-time

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Job details

Job type: Part-time
Experience: A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Associate

Part-Time Permanent

Harry Rosen, Cumberland

Toronto, Ontario

We are looking for an Operations Associate to join our Store team. In this role you’ll be responsible for:

Customer Service

Accurately control and process client transactions through the POS system with efficiency
Collect new client contact information and update/maintain existing client information and files
Support all service desk activities and ensure the desk is clean, organized and well stocked
Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
Identify, report and troubleshoot common errors/discrepancies

OMNI services & Order Fulfillment

Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
Assist with BOPIS operations activities
Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)

Store & Merchandise Maintenance

Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
Monitor return items and re-stock, support with maintenance of overall stock levels.
Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
Assist with season inventory preparations and counts

Flex Support & Teamwork

When required, support clients on the sales floor by assisting with basic inquiries
Support with daily tasks and ad-hoc projects
Adhere to all Harry Rosen philosophies, processes and standards
Deliver consistent and exceptional service through standards
Provide cross-functional team support
Demonstrate Core Values

Successful candidates will require:

A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Strong communication skills

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $17.95/hr + opportunity for bonus.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Associate is responsible for managing POS transactions, handling cash, and providing exceptional customer service at the service desk. Additionally, the role involves supporting OMNI services, order fulfillment, and maintaining store merchandise standards.

Requirements

Candidates must have a minimum of 2 years of retail experience, preferably in a luxury environment. Strong multi-tasking, communication, and technical skills are required to effectively manage customer service and operational tasks.

Skills

Customer service
POS system operation
Cash handling
Order fulfillment
Inventory management
Merchandising
Shipping and receiving
Multi-tasking
Communication skills
Problem solving
Teamwork
Retail operations

Benefits

Competitive pay program
Team bonuses
Employee discounts
Flexible benefits package
Pension program
Group RRSP programs
Career development support

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations
POS
Customer Service
Inventory Management
E-commerce
BOPIS
Logistics
Merchandising
Cash Handling
Order Fulfillment
Luxury Retail
Teamwork
Communication
Multi-tasking

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