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Added 4 mins ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
Ability to balance consistent HR standards with flexibility in a decentralized, operations-driven environment.
Added 4 mins ago
D
Material Handler / Manutentionnaire
dormakaba
Montreal, QC
- Full-time
Prepare, stage, and replenish raw materials and merchandise for production and warehouse operations according to schedule requirements
Added 4 mins ago
OT
Restaurant Assistant Manager
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Kamloops, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 4 mins ago
MD
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Chief of Operations to provide executive leadership for the agency’s internal operations and serve as a key advisor to the Commissioner…
Added 4 mins ago
MD
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Core operations (experience in at least one of the following: HR, Finance, Communications, Technology, Internal Controls, or Facilities).
Added 20 mins ago
JH
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- Full-time
Ability to work within modern HR tech stacks (SAP SuccessFactors preferred) and demonstrated experience leveraging digital tools for the enhancement of Total Rewards operations.
Added 20 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
Vancouver, BC
- $31.19 CAD / hour
- Full-time
Added 20 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
Vancouver, BC
- $31.19 CAD / hour
- Temporary
Added 34 mins ago
CO
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Added 34 mins ago
AF
Logistics Staff
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- Full-time
Added 34 mins ago
CO
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Wetaskiwin, AB
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CO
Lifeguard 2- Part Time Permanent
City of Wetaskiwin
Wetaskiwin, AB
- Part-time
…Lifeguard 1' and Instructors. You will also support daily facility operations through customer service, maintenance, and administrative duties, while maintaining strong knowledge of the…
Added 1 hour ago
WC
(CAN) Regulated Pharmacy Technician
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- Full-time
Determine and maintain inventory requirements sufficient for patient safety and efficient operations. Audit inventory (based on regulations, policies and procedures) and report…
Added 1 hour ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
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- Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
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CC
Distribution Analyst
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WC
(CAN) Staff Pharmacist
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(CAN) Distribution Centre Team Associate - Shipping - Days - Part Time - Sat, Mon, Tues
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- Full-time
Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
Added 1 hour ago
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- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 hour ago
SG
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Added 1 hour ago
S
DCN HR Administrator
SLB
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- Full-time
Added 1 hour ago
MM
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Added 1 hour ago
Logistics Administrator - Superior Gas Liquids
Superior Plus Propane Talent Acquisition
Calgary, AB
The Logistics Admin oversees the administrative functions that support transportation and logistics operations, using strong data problem solving skills, and technical expertise. Daily…

Harry Rosen

Operations Specialist

Vancouver, BC, Canada
Oakridge Shopping Centre, Canada

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr. · Full-time

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Job details

Pay: *Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.
Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, Pacific Centre

Your Style, Your Career

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and ensuring accurate cash handling. They also oversee order fulfillment, logistics support, and maintain store standards to ensure a seamless client experience.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and a strong understanding of retail policies and procedures. Proficiency in technology, effective communication, and the ability to work collaboratively in a fast-paced environment are essential.

Skills

Customer service
Sales support
POS systems
Cash handling
Loss prevention
Health and safety
Order fulfillment
Inventory management
Logistics
Communication
Multi-tasking
Teamwork
Troubleshooting
Retail operations
Technology proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations Specialist
Customer Service
POS
Cash Handling
Loss Prevention
Health and Safety
Order Fulfillment
Logistics
Inventory Management
Merchandising
Shipping and Receiving
Clienteling
Club Harry
BOPIS
Transaction Audit
Retail Management
Team Leadership
Diversity and Inclusion

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