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Business Development / Sales Development Representative (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
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Customer Engineering & Reliability - Technical Support (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
Added 2 mins ago
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AI Product Builder - IoT & Data Intelligence (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
Added 2 mins ago
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Customer Success & Growth Manager (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
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Simulator Technician
CAE
Hamilton, ON · Mississauga, ON · Toronto, ON
- Full-time
…division, you will perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center in Toronto,…
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Automotive Glass Technician - Speedy Glass
Belron
Ottawa, ON · Speedy - Kanata
- Full-time
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Automotive Glass Technician - Speedy Glass
Belron
Barrie, ON · Speedy - Barrie
- Full-time
Added 2 mins ago
Senior Administrative Assistant
University of Guelph
Guelph, ON
Assist with the preparation, maintenance, and processing of human resources documentation, ensuring accuracy, confidentiality, and compliance with applicable university policies and…
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Wind Turbine Technician Electrician
ENERCON
AB · Rural Cypress County, AB
ENERCON is currently seeking Wind Turbine Technicians to join our local maintenance service teams on site. As a vital part of our team, you'll play a key role in maintaining and optimizing…
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Technician
Dynacare
Winnipeg, MB
- Part-time
Performs routine equipment maintenance and calibrations.
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Technician
Dynacare
Winnipeg, MB
- Part-time
Performs routine equipment maintenance and calibrations.
Added 2 mins ago
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Technician
Dynacare
Winnipeg, MB
- Full-time
- Contract
Performs routine equipment maintenance and calibrations.
Added 2 mins ago
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Technician
Dynacare
Winnipeg, MB
- Part-time
Performs routine equipment maintenance and calibrations.
Added 2 mins ago
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Technician
Dynacare
Winnipeg, MB
- Part-time
- Contract
Performs routine equipment maintenance and calibrations.
Added 2 mins ago
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Technician
Dynacare
Winnipeg, MB
- Full-time
Performs routine equipment maintenance and calibrations.
Added 2 mins ago
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Technician
Dynacare
Winnipeg, MB
- Part-time
Performs routine equipment maintenance and calibrations.
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Team Lead
Dynacare
Winnipeg, MB
- Contract
Ensures that Quality Control/Quality Assurance is run according to department guidelines and with industry standards as well as signing on maintenance sheets.
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Manager, Financial Analysis - Finance
Scotiabank
Toronto, ON
Responsible for the maintenance of expense allocations
Added 2 mins ago
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Merchandiser, Part-Time - Etobicoke/North York
CONA Services
ON · Etobicoke, ON
- Part-time
Added 2 mins ago
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Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Perform administrative tasks such as file maintenance on reservation files and day-to-day operational documents/forms, as well as filing and faxing.
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CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
Supports development and maintenance of the CXD delivery roadmap, including use-case identification, business prioritization, benefits realization measures and implementation plans aligned…
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AI Product Builder - IoT & Data Intelligence
ZenduIT
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
Added 2 mins ago
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Customer Success & Growth Manager
ZenduIT
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
Added 2 mins ago
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Customer Engineering & Reliability
GoFleet
Mississauga, ON
- Full-time
…field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered…
Added 2 mins ago
RS
Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
…individual will also work closely with application development and maintenance teams. In addition, the system analyst will work directly with subject matter experts in the business areas…

Harry Rosen

Operations Specialist

Vancouver, BC, Canada
Oakridge Shopping Centre, Canada

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr. · Full-time

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Job details

Pay: *Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.
Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, Pacific Centre

Your Style, Your Career

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and ensuring accurate cash handling. They also oversee order fulfillment, logistics support, and maintain store standards to ensure a seamless client experience.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and a strong understanding of retail policies and procedures. Proficiency in technology, effective communication, and the ability to work collaboratively in a fast-paced environment are essential.

Skills

Customer service
Sales support
POS systems
Cash handling
Loss prevention
Health and safety
Order fulfillment
Inventory management
Logistics
Communication
Multi-tasking
Teamwork
Troubleshooting
Retail operations
Technology proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations Specialist
Customer Service
POS
Cash Handling
Loss Prevention
Health and Safety
Order Fulfillment
Logistics
Inventory Management
Merchandising
Shipping and Receiving
Clienteling
Club Harry
BOPIS
Transaction Audit
Retail Management
Team Leadership
Diversity and Inclusion

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