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Added 2 mins ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 2 mins ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 2 mins ago
R&
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 3 mins ago
E9
Enterprise Systems Technologist 1 (System Administrator)
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $99,091 to $116,875 CAD / year
- Full-time
…performing moves and software and hardware upgrades, responding to service requests, and working with the service desk and other technicians to troubleshoot and resolve service issues that…
Added 17 mins ago
Residence Steward
University of Toronto
Toronto, ON
…Residence Steward supports the operation of the residence front desk and provides guidance to the Front Desk Porter team. As part of the Woodsworth College Residence team in the Office of…
Added 17 mins ago
R(
Fashion Associate (Part time) - Midtown Plaza
Reitmans (Canada) Ltée/Ltd
Saskatoon, SK
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 32 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 32 mins ago
EC
Receptionist (All Sites)
ErinoakKids Centre for Treatment and Development
Oakville, ON
- Contract
Added 32 mins ago
BD
EXT ESP Temporary Educational Assistant - GC Huston Public School
Bluewater District School Board
Southampton, ON
- Temporary
…Educational Assistant Certificate, Early Childhood Educator, Social Service Worker, Developmental Services Worker, Child and Youth Worker, Educational Assistant Apprenticeship Program or…
Added 32 mins ago
WM
Branch Coordinator
Williams Machinery
Kelowna, BC
- Full-time
Deliver exceptional customer service while supporting Parts, Service, Rentals, and Yard Operations.
Added 47 mins ago
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PepsiCo Beverages Full-Time Merchandiser - Okotoks
PepsiCo
Calgary, AB
- Full-time
- Temporary
…to be out in the world rolling up your sleeves than behind a desk all…
Added 1 hour ago
GM
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
- Full-time
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 1 hour ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
This is an excellent opportunity for someone who thrives in a dynamic, customer-service-oriented environment and enjoys building relationships while contributing to operational excellence.
Added 1 hour ago
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 1 hour ago
W
General Merchandise Associate
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Selkirk, MB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
Night Auditor
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Langley (District), BC · Langley, BC
…They are required to work through the night shift on the front…
Added 1 hour ago
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Lumber & Building Material Sales Associate Part Time (FREDERICTON)
The Home Depot
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- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
TH
Flooring Sales Part Time - GUELPH
The Home Depot
Guelph, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
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Seasonal Sales Part Time - GUELPH
The Home Depot
Guelph, ON
- Part-time
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Added 1 hour ago
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Associé(e) aux ventes - Département Saisonnier (temps partiel)
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Trois-Rivières, QC
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The Home Depot
Trois-Rivières, QC
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Associé(e) aux ventes - Peinture (Temps partiel)
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Associé(e) aux ventes - Comptoir des entrepreneurs (Temps partiel)
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Added 1 hour ago
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Associé(e) aux ventes - Département Saisonnier (Temps partiel)
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Harry Rosen

Operations Specialist

Vancouver, BC, Canada
Oakridge Shopping Centre, Canada

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr. · Full-time

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Job details

Pay: *Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.
Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, Pacific Centre

Your Style, Your Career

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and ensuring accurate cash handling. They also oversee order fulfillment, logistics support, and maintain store standards to ensure a seamless client experience.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and a strong understanding of retail policies and procedures. Proficiency in technology, effective communication, and the ability to work collaboratively in a fast-paced environment are essential.

Skills

Customer service
Sales support
POS systems
Cash handling
Loss prevention
Health and safety
Order fulfillment
Inventory management
Logistics
Communication
Multi-tasking
Teamwork
Troubleshooting
Retail operations
Technology proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations Specialist
Customer Service
POS
Cash Handling
Loss Prevention
Health and Safety
Order Fulfillment
Logistics
Inventory Management
Merchandising
Shipping and Receiving
Clienteling
Club Harry
BOPIS
Transaction Audit
Retail Management
Team Leadership
Diversity and Inclusion

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