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SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
…telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience…
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Security Associate
Carvana
ON · Ontario, Canada
- Full-time
…Hourly position, reporting to your Safe & Secure Functional Lead or…
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AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added just now
TI
Repair Technician 2
Techtronic Industries Canada Inc. - TTI Canada
Georgina, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 15 mins ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 15 mins ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 44 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
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- $130,000 to $140,000 CAD / year
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Added 59 mins ago
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Lead or support root cause analysis and corrective actions.
Added 1 hour ago
H
Gestionnaire de pratique, financement gouvernemental | Practice Manager, Government Funding
helloDarwin
Montreal, QC
- $70,000 to $110,000 CAD / year
- Full-time
helloDarwin is a tech-enabled advisory firm that helps Canadian businesses find and obtain grants, tax credits and other government funding. Based in Montreal, our team of 60 has supported…
Added 1 hour ago
IC
Associate Vice President – Startup Programs
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- Full-time
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Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
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Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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Added 1 hour ago
D
Part-Time Supply Chain Operations & General Management Role
dewpoint
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- Part-time
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Added 1 hour ago
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nCino Consultant
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Added 1 hour ago
GT
Account Executive
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Company Description Greenlight Tech is a specialized transformation execution and advisory partner helping organizations deliver complex Cloud, Data, Security, and AI programs. The company…
Added 1 hour ago
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Manager Software Engineering
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Mississauga, ON
- $152,000 to $174,000 CAD / year
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…care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of…
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Business Development Representative for a VC Firm - (US & Europe Markets)
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Added 1 hour ago
U
Route Service Supervisor - UniFirst Canada
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Security Guard (Reserve Team) - Mission Critical Facility
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BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
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Added 1 hour ago
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AVP, GTO Strategy & Transformation
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Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
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- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 1 hour ago
EI
Delivery Lead
Enercare Inc.
Markham, ON
- Full-time
You’ll be one of our go-to problem solver, tech trailblazer, and a big-picture thinker who knows how to sweat the small stuff when it matters. Think of yourself as part Engineer, part…

Harry Rosen

Operations Specialist

Vancouver, BC, Canada
Oakridge Shopping Centre, Canada

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr. · Full-time

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Job details

Pay: *Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.
Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, Pacific Centre

Your Style, Your Career

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and ensuring accurate cash handling. They also oversee order fulfillment, logistics support, and maintain store standards to ensure a seamless client experience.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and a strong understanding of retail policies and procedures. Proficiency in technology, effective communication, and the ability to work collaboratively in a fast-paced environment are essential.

Skills

Customer service
Sales support
POS systems
Cash handling
Loss prevention
Health and safety
Order fulfillment
Inventory management
Logistics
Communication
Multi-tasking
Teamwork
Troubleshooting
Retail operations
Technology proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations Specialist
Customer Service
POS
Cash Handling
Loss Prevention
Health and Safety
Order Fulfillment
Logistics
Inventory Management
Merchandising
Shipping and Receiving
Clienteling
Club Harry
BOPIS
Transaction Audit
Retail Management
Team Leadership
Diversity and Inclusion

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